Healthcare Operations Director

Michael Page; Pasay; On-site; PHP 1,674,000 - 2,790,000; Full time

Benefits offered by this job

13th-month pay

Comprehensive benefits package

Job summary

A healthcare services organization in Pasay City is seeking a Healthcare Operations Director to lead and optimize their operations. The ideal candidate will have over 10 years of experience in outsourcing and a strong background in US healthcare operations, including RCM and Claims. Responsibilities include acting as a subject matter expert, driving consultative selling, and providing strategic leadership. This permanent position offers comprehensive benefits and the opportunity to shape healthcare operations within the industry.

Qualifications

• 10+ years in BPO/outsourcing with 5+ years in senior leadership.
• Deep knowledge of US healthcare operations including RCM, Claims, and UM.
• Proven ability to support sales cycles and communicate with executive stakeholders.

Responsibilities

• Act as subject matter expert on US healthcare outsourcing delivery.
• Drive consultative selling by identifying value-add opportunities.
• Provide strategic operational leadership and oversee governance.

Skills

Leadership Experience

Healthcare Operations Expertise

Sales Skills

P&L Management

Education

Bachelor's in Nursing, Business or related field

Master's/MBA

Job description

About Our Client

The company is a large organization within the business services industry, supporting healthcare operations with a focus on delivering high-quality services. It is known for fostering a professional and structured environment that promotes operational success.

Job Description

The key responsibilities of the Healthcare Operations Director are:

• Acts as the subject matter expert on US healthcare outsourcing delivery models, including RCM, Claims, UM, and Patient Support.
• Supports presales and solution design, partnering with Sales on RFPs, client presentations, and aligning operational capabilities with client needs.
• Drives consultative selling by identifying value‑add opportunities like process improvements, automation, and new service lines for cost/efficiency gains.
• Provides strategic operational leadership, guiding Operations Managers on performance, staffing, and KPI management across accounts.
• Oversees vertical‑level governance, focusing on long‑term account health, profitability, scalability, and continuous process optimization.
• Serves as executive‑level client partner, leading QBRs, managing escalations, and ensuring client retention and account expansion.
• Leads people development and talent strategy, mentoring Operations Managers and collaborating with HR to build a strong healthcare talent pipeline.

The Successful Applicant

A successful Healthcare Operations Director should have:

• Education & Credentials: Bachelor's in Nursing, Business, or related field (Master's/MBA preferred); USRN license is a strong advantage.
• Leadership Experience: 10+ years in BPO/outsourcing with 5+ years in senior leadership (Director/AVP), managing multi-team or multi-account operations.
• Healthcare & Operational Expertise: Deep knowledge of US healthcare operations (Payer/Provider) including RCM, Claims, and UM; skilled in P&L management, forecasting, resource planning, and familiar with Lean/Six Sigma and healthcare tech platforms.
• Sales & Executive Skills: Proven ability to support sales cycles, present to clients, drive organic growth, and communicate effectively with executive stakeholders while influencing cross‑functional teams.

What's on Offer

• Permanent position in a large organization based in Pasay City.
• 13th-month pay and comprehensive benefits package.
• Opportunity to lead and shape healthcare operations within the business services industry.