Operations Manager

Private Advertiser; Cebu City; On-site; PHP 900,000 - 1,100,000; Full time

Job summary

Private Advertiser in Cebu is seeking an Operations Leader to guide high-impact BPO teams, shape performance, and elevate customer experience. You will drive end-to-end operations, coach frontline leaders, and collaborate with clients to align objectives with execution.

The role requires building a strong culture of accountability, rapid problem-solving, and continuous improvement within a dynamic, growth-focused environment.

Qualifications

• Leadership experience in a fast-paced operation.
• Proven track record in coaching and developing agents.
• Experience driving performance in metrics-driven settings.
• Strong communication and stakeholder management abilities.
• Proactive mindset with focus on continuous improvement.

Responsibilities

• Lead end-to-end team operations including onboarding, coaching, and retention.
• Drive performance by aligning execution with client objectives.
• Ensure compliance with internal standards and regulatory requirements.
• Provide real-time coaching on the floor and remove roadblocks.
• Analyze performance metrics and deliver actionable insights.
• Foster accountability, engagement, and continuous improvement.
• Cascade updates and priorities across all levels.
• Model collaboration, ownership, and an inclusive work environment.

Skills

Leadership

Performance management

Coaching

Stakeholder management

People development

Continuous improvement

Job description

We’re Hiring: Operations Leader at Cebu (BPO / Contact Center)

Are you a people-first leader who thrives in fast-paced, performance-driven environments? We’re looking for a dynamic Operations Leader to drive excellence, inspire teams, and elevate customer experience within a high-growth BPO setting.

This is an opportunity to step into a high-impact role where your leadership directly shapes performance, culture, and client success.

What You’ll Do

• Lead end-to-end team operations including workforce planning, onboarding, coaching, and retention

• Drive performance by setting clear goals and aligning execution with business and client objectives

• Champion operational excellence by ensuring compliance with internal standards and regulatory requirements

• Maintain strong on-the-floor presence-coaching in real time, removing roadblocks, and energizing teams

• Analyze performance and quality metrics, delivering actionable insights and targeted coaching

• Foster a culture of accountability, engagement, and continuous improvement

• Effectively cascade updates, priorities, and changes across all levels

• Act as a role model promoting collaboration, ownership, and an inclusive work environment

What We’re Looking For

• At least 3 years of leadership experience in a BPO or contact center environment

• Proven track record in managing performance within a metrics-driven operation

• Strong coaching, communication, and stakeholder management skills

• Ability to balance business results with people development and engagement

• A proactive, solutions-oriented mindset with a passion for continuous improvement

Why Join Us

• Be part of a high-performing, growth-focused environment

• Opportunity to shape culture and drive real impact

• Work with leaders who value innovation, ownership, and collaboration

• Competitive compensation and career growth opportunities