SENIOR OPERATIONS ENGINEER

Smarthouse Corporation; Metro Manila; On-site; PHP 900,000 - 1,200,000; Full time

Job summary

Smarthouse Corporation seeks a Senior Operations Engineer to lead day-to-day technical and operational execution across engineering, construction, procurement, IT, and client teams. You will drive process improvements, automation, incident management, and resource control, ensuring service delivery meets specifications and performance standards.

You will mentor junior engineers and site staff while supporting budgeting, KPI tracking, and SLA monitoring, with a focus on Lean/Six Sigma principles

Qualifications

• Bachelor's or Master's degree in Computer Science, Mechanical Engineering, Industrial Engineering, or a related STEM field.
• 4–8+ years of hands‑on experience in technical operations, infrastructure engineering, manufacturing, or site management.
• Proficiency in SQL, Linux or Windows administration, cloud platforms such as Azure or AWS, and SIEM or monitoring tools.
• Knowledge of Lean Manufacturing, Six Sigma, supply chain logistics, and safety and quality standards.
• Strong analytical and problem‑solving skills with the ability to investigate issues and implement effective solutions.
• Excellent stakeholder communication, coordination, leadership, and mentoring capabilities.

Responsibilities

• Monitor daily operational activities, workflow processes, and project execution to ensure compliance with approved specifications.
• Develop and refine Standard Operating Procedures and implement Lean or Six Sigma initiatives to improve efficiency.
• Build or support automation scripts and tools that reduce manual bottlenecks and improve operational reliability.
• Lead root-cause analyses, manage critical incidents, and establish mitigation and business continuity plans.
• Coordinate with engineering, construction, procurement, IT, and client teams as a central operational liaison.
• Guide, train, and supervise junior operations engineers, technicians, and site personnel.
• Assist with budgeting, resource allocation, KPI tracking, and Service Level Agreement monitoring.
• Identify operational risks and recommend practical improvements to processes, systems, and service delivery.

Skills

Analytical skills

Leadership

Stakeholder communication

Mentoring

Education

Bachelor's or Master's degree in Computer Science, Mechanical Engineering, Industrial Engineering, or related STEM field

Tools

SQL

Linux administration

Windows administration

Azure

AWS

SIEM

Job description

About the role

Lead the day-to-day execution of technical and operational activities, ensuring workflows, projects, and service delivery meet approved specifications and performance standards. This role drives process improvement, automation, incident management, resource control, and collaboration across engineering, construction, procurement, IT, and client teams.

Key responsibilities

• Monitor daily operational activities, workflow processes, and project execution to ensure compliance with approved specifications.

• Develop and refine Standard Operating Procedures and implement Lean or Six Sigma initiatives to improve efficiency.

• Build or support automation scripts and tools that reduce manual bottlenecks and improve operational reliability.

• Lead root-cause analyses, manage critical incidents, and establish mitigation and business continuity plans.

• Coordinate with engineering, construction, procurement, IT, and client teams as a central operational liaison.

• Guide, train, and supervise junior operations engineers, technicians, and site personnel.

• Assist with budgeting, resource allocation, KPI tracking, and Service Level Agreement monitoring.

• Identify operational risks and recommend practical improvements to processes, systems, and service delivery.

What we're looking for

• Bachelor's or Master's degree in Computer Science, Mechanical Engineering, Industrial Engineering, or a related STEM field.

• Four to eight or more years of hands‑on experience in technical operations, infrastructure engineering, manufacturing, or site management.

• For technology or cloud operations, proficiency in SQL, Linux or Windows administration, cloud platforms such as Azure or AWS, and SIEM or monitoring tools.

• For industrial or physical operations, knowledge of Lean Manufacturing, Six Sigma, supply chain logistics, and safety and quality standards.

• Strong analytical and problem‑solving skills, with the ability to investigate issues and implement effective solutions.

• Excellent stakeholder communication, coordination, leadership, and mentoring capabilities.