Senior Operations Analyst | Onsite | Night Shift

Acquire Intelligence; Pasig; On-site; PHP 900,000 - 1,300,000; Full time

Benefits offered by this job

HMO coverage for you and your family

Yearly kick-off parties

Value Awards recognition

Internal promotions

Meaningful work with supportive teams

Job summary

Acquire Intelligence in Pasig is seeking a Senior Analyst, Success Operations to turn customer data into strategic insights and partner with CS leadership to drive retention and operational excellence across a global SaaS organization.

You will own data insights, dashboards, and project plans, leading cross-functional initiatives that improve CS operations and business outcomes.

Qualifications

• 5+ years of analytics, business operations, finance, or consulting.
• Bachelor's degree in business, information systems, or related field.
• Experience coordinating cross-functional projects in operations, CS, support, or systems.
• Strong organizational skills and ability to document processes.
• Ability to thrive in a fast-paced environment with shifting priorities.

Responsibilities

• Analyze customer health, risk, and journey data to surface actionable insights.
• Build and maintain dashboards, reports, and presentations on key metrics.
• Lead cross-functional projects across CS Ops processes, systems, and enablement.
• Develop project plans, timelines, status updates, and action-item tracking.
• Identify risks and dependencies, elevating issues to keep delivery on schedule.
• Partner with CS leadership to design scalable strategies improving processes and team effectiveness.
• Understand how Success Management connects to Gross Retention across products.

Skills

Analytics

Cross-functional collaboration

Project coordination

Operational governance

Fast-paced environments

Data interpretation

Education

Bachelor's degree in business/IS/communications

Tools

Gainsight

SharePoint

CRM platforms

Job description

Pasig, Ortigas Philippines

Night Shift | Onsite | Full-Time

Turn customer data into decisions that move the business forward. As Senior Analyst, Success Operations, you'll partner directly with CS leadership to build the insights, dashboards, and project plans that drive retention and operational excellence across a global SaaS organization.

ABOUT ACQUIRE INTELLIGENCE

At Acquire Intelligence, our mission is to help business work smarter. We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence. Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe. If you're passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career.

A SNAPSHOT OF YOUR ROLE

You'll be the analytical backbone of the Customer Success Operations team, turning customer health and journey data into strategic recommendations while leading cross-functional projects that keep operational initiatives on track.

WHAT YOU'LL DO

Data & Insights

• Analyze customer health, risk, and journey data to surface actionable insights
• Build and maintain dashboards, reports, and presentations on key business metrics
• Evaluate the impact of major business initiatives and proactively flag opportunities

Project & Program Management

• Lead or coordinate small-to-medium cross-functional projects across CS Ops processes, systems, and enablement
• Develop and maintain project plans, timelines, status updates, and action-item tracking
• Identify project risks, blockers, and dependencies, and elevate issues to keep delivery on schedule

Strategy & Cross-Functional Partnership

• Partner with CS leadership to design scalable strategies that improve processes, systems, and team effectiveness
• Build a deep understanding of how Success Management connects to Gross Retention across products
• Collaborate with Finance, Sales Operations, and Professional Services to align on shared outcomes

A BIT ABOUT YOU

Must-Haves

• 5+ years of experience in analytics, business operations, finance, or consulting
• Bachelor's degree in business, information systems, communications, or related field (or equivalent practical experience)
• Experience coordinating or leading cross-functional projects in an operations, CS, support, or systems environment
• Strong organizational skills, including experience maintaining process documentation or operational materials
• Comfortable working in a fast-paced environment with shifting priorities

Good-to-Haves

• Prior experience in a SaaS environment
• Hands‑on experience with CRM platforms, Gainsight, SharePoint, or similar business systems
• Ability to translate process and system changes into clear guidance for end users

WHY JOIN THE A-TEAM?

Come for a career, stay for the fun!

Here’s what’s waiting for you:

• HMO coverage for you and your family
• Epic Yearly Kick-Off Parties with major giveaways
• Recognition through our Value Awards — we celebrate your wins
• Real career growth with opportunities for internal promotions
• Meaningful work with talented and supportive teams

Your future matters:

• 900+ internal promotions every year
• Access to 2,700+ leadership training courses

Extra rewards along the way:

• 14th Month Pay after 5 years of continuous service
• Employee Referral Program — earn up to ₱42,000 per successful hire

Enjoy work-life balance:

• 24 Paid Time‑Off Credits annually, with leave credits convertible to cash
• Paid Birthday Leave — celebrate your day your way

WHAT WE VALUE

We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

• Curious and Clever: Smart questions spark smart solutions
• Entrepreneurial Energy: Think like an owner. Solve like a founder
• Fast with Intent: We move fast and deliver real results
• Laugh and Learn: We don't take ourselves too seriously, just our results