Success Engineer

Acquire Intelligence

Pasig

On-site

PHP 480,000 - 800,000

Full time

14 days+

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Job summary

Acquire Intelligence is seeking a Success Engineer to help customers optimize their use of a business application platform. You will lead discovery sessions, translate requirements into technical specs, and guide workflow, configuration, automation, monitoring, and integration opportunities.

You will collaborate with customers and internal teams to deliver clear documentation and implementation-ready outputs.

Qualifications

At least 2 years of technical work experience creating and documenting business use cases, specifications, and requirements documentation.
Experience translating business requirements into written technical specifications.
Knowledge of database design and platform configuration concepts to support optimal customer design solutions.
Background in integrated risk management, safety, healthcare, or a related platform-driven environment.
Bachelor’s degree in Information Systems, Risk Management, or a related field.
Strong analytical skills with the ability to apply analysis tools, issue resolution techniques, and industry-relevant factors.
Effective written and verbal communication skills for working with colleagues, clients, and vendors.
Strong active listening, follow-up, and time management skills to manage multiple priorities and deliver accurate work.
Passion for delivering an excellent customer experience.

Responsibilities

Discovery and Business Process Review: lead sessions to understand current and desired processes and identify gaps.
Platform Guidance and Solution Design: provide workflow guidance, automation opportunities, and integration recommendations.
Documentation and Implementation Support: produce design specs and configuration docs for implementation.
Training and Customer Enablement: deliver custo mer training and provide status updates.
Cross-Functional Collaboration: work with Product Development and Analytics to support outcomes.

Skills

Technical writing

Business analysis

Platform configuration

Requirements documentation

Stakeholder communication

Process discovery

Analytical skills

Time management

Education

Bachelor’s degree in Information Systems

Tools

Salesforce

Adobe

Conga

Insights

IBM Cognos

Crystal Reports

Job description

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Success Engineer

Ortigas, Pasig City
Night Shift | Onsite | Full-Time

Build your career in a customer-facing technical role where business process, platform configuration, and solution design come together. As a Success Engineer, you will partner with customers to understand their workflows, document requirements, guide platform use, and support successful implementation and adoption.

About Acquire Intelligence

At Acquire Intelligence, our mission is to help business work smarter. We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence. Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe. If you’re passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career.

A SNAPSHOT OF YOUR ROLE

As a Success Engineer, you will help customers optimize their use of a business application platform by leading discovery sessions, translating requirements into technical specifications, and guiding workflow, configuration, automation, monitoring, and integration opportunities. You will work closely with customers and internal teams to deliver clear documentation, training, configuration support, and implementation-ready outputs.

What You\'ll Do

Discovery and Business Process Review

Lead discovery sessions to understand existing and desired business processes.
Work with customer stakeholders to identify workflow needs, platform usage gaps, and opportunities for process improvement.
Promote consistent design and best practice methodologies to solve problems across multiple customer stakeholders.

Platform Guidance and Solution Design

Assist clients in optimizing their use of the application platform through workflow guidance, automation opportunities, proactive monitoring, and integration recommendations.
Translate business requirements into clear technical specifications and design documentation.
Prioritize deliverables in coordination with customer stakeholders and internal resources.

Documentation and Implementation Support

Deliver high-quality documentation of client requirements and design specifications for implementation.
Produce deliverables on the primary Salesforce.com platform, including configuration and workflows, detailed technical documentation, and unit test plans.
Produce deliverables or specifications on secondary platforms, including Adobe, Conga, Insights, IBM Cognos, and Crystal Reports.

Training and Customer Enablement

Deliver training tailored to customer-specific configuration and business requirements through remote or in-person sessions.
Participate in customer status calls and provide updates on requirements, deliverables, risks, and next steps.
Manage escalations and expectations for both customers and internal stakeholders.

Cross-Functional Collaboration

Work closely with Product Development, Data Services, Analytics, and other internal departments to support customer outcomes.
Use strong active listening, follow-up, and time management to manage multiple priorities and deliver timely, accurate work.

a Bit About You

Must-Haves

At least 2 years of technical work experience creating and documenting business use cases, specifications, and requirements documentation.
Experience translating business requirements into written technical specifications.
Knowledge of database design and platform configuration concepts to support optimal customer design solutions.
Background in integrated risk management, safety, healthcare, or a related platform-driven environment.
Bachelor’s degree in Information Systems, Risk Management, or a related field.
Strong analytical skills with the ability to apply analysis tools, issue resolution techniques, and industry-relevant factors.
Effective written and verbal communication skills for working with colleagues, clients, and vendors.
Strong active listening, follow-up, and time management skills to manage multiple priorities and deliver accurate work.
Passion for delivering an excellent customer experience.

Good-to-Haves

At least 2 years of experience in risk management, safety, or healthcare.
At least 2 years of Salesforce experience.
Salesforce Administrator certification.
Experience with Adobe, Conga, Insights, IBM Cognos, Crystal Reports, or similar platforms.
Experience delivering customer training, implementation documentation, configuration support, or workflow consulting.

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