Success Engineer
AIPI Acquire Intelligence Philippines Inc.
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Benefits offered by this job
Job summary
Acquire Intelligence Philippines is a global outsourcer delivering contact center and back-office services for diverse clients. We seek a Success Engineer who will lead discovery sessions, translate requirements into technical specs, and guide configuration, automation, monitoring, and integration on the Salesforce platform and related tools.
You will deliver clear documentation, create implementation-ready outputs, and provide training and enablement to customers.
Qualifications
- Must have at least 2 years of technical work experience creating and documenting business use cases, specs, and requirements.
- Experience translating business requirements into written technical specifications.
- Knowledge of database design and platform configuration concepts for optimal customer design solutions.
- Background in integrated risk management, safety, healthcare, or a related platform-driven environment.
- Bachelor’s degree in Information Systems, Risk Management, or related field.
- Strong analytical, written, and verbal communication skills.
- Effective listening, follow-up and time management to handle multiple priorities.
- Passion for delivering excellent customer experience.
Responsibilities
- Lead discovery sessions to understand current and desired business processes.
- Identify workflow needs, platform usage gaps, and opportunities for process improvement.
- Guide clients in optimizing the application platform through workflow guidance and automation.
- Translate business requirements into clear technical specifications and design docs.
- Produce implementation-ready outputs and documentation across Salesforce and secondary platforms.
- Deliver customer training and remote/in-person enablement sessions.
- Collaborate with Product Development, Data Services, Analytics and other teams.
Skills
Education
Tools
Job description
We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
Success Engineer Ortigas, Pasig City Night Shift | Onsite | Full-Time Build your career in a customer-facing technical role where business process, platform configuration, and solution design come together. As a Success Engineer, you will partner with customers to understand their workflows, document requirements, guide platform use, and support successful implementation and adoption.
ABOUT ACQUIRE INTELLIGENCE At Acquire Intelligence, our mission is to help business work smarter. We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence. Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe. If you’re passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career.
A SNAPSHOT OF YOUR ROLE As a Success Engineer, you will help customers optimize their use of a business application platform by leading discovery sessions, translating requirements into technical specifications, and guiding workflow, configuration, automation, monitoring, and integration opportunities. You will work closely with customers and internal teams to deliver clear documentation, training, configuration support, and implementation-ready outputs.
- Lead discovery sessions to understand existing and desired business processes.
- Work with customer stakeholders to identify workflow needs, platform usage gaps, and opportunities for process improvement.
- Promote consistent design and best practice methodologies to solve problems across multiple customer stakeholders.
- Assist clients in optimizing their use of the application platform through workflow guidance, automation opportunities, proactive monitoring, and integration recommendations.
- Translate business requirements into clear technical specifications and design documentation.
- Prioritize deliverables in coordination with customer stakeholders and internal resources.
- Deliver high-quality documentation of client requirements and design specifications for implementation.
- Produce deliverables on the primary Salesforce.com platform, including configuration and workflows, detailed technical documentation, and unit test plans.
- Produce deliverables or specifications on secondary platforms, including Adobe, Conga, Insights, IBM Cognos, and Crystal Reports.
- Deliver training tailored to customer-specific configuration and business requirements through remote or in-person sessions.
- Participate in customer status calls and provide updates on requirements, deliverables, risks, and next steps.
- Manage escalations and expectations for both customers and internal stakeholders.
- Work closely with Product Development, Data Services, Analytics, and other internal departments to support customer outcomes.
- Use strong active listening, follow-up, and time management to manage multiple priorities and deliver timely, accurate work.
- At least 2 years of technical work experience creating and documenting business use cases, specifications, and requirements documentation.
- Experience translating business requirements into written technical specifications.
- Knowledge of database design and platform configuration concepts to support optimal customer design solutions.
- Background in integrated risk management, safety, healthcare, or a related platform-driven environment.
- Bachelor’s degree in Information Systems, Risk Management, or a related field.
- Strong analytical skills with the ability to apply analysis tools, issue resolution techniques, and industry-relevant factors.
- Effective written and verbal communication skills for working with colleagues, clients, and vendors.
- Strong active listening, follow-up, and time management skills to manage multiple priorities and deliver accurate work.
- Passion for delivering an excellent customer experience.
- At least 2 years of experience in risk management, safety, or healthcare.
- At least 2 years of Salesforce experience.
- Salesforce Administrator certification.
- Experience with Adobe, Conga, Insights, IBM Cognos, Crystal Reports, or similar platforms.
- Experience delivering customer training, implementation documentation, configuration support, or workflow consulting.
- HMO coverage for you and your family
- Epic Yearly Kick-Off Parties with major giveaways
- Recognition through our Value Awards — we celebrate your wins
- Real career growth with opportunities for internal promotions
- Meaningful work with talented and supportive teams
- Your future matters: 900+ internal promotions every year
- Access to 2,700+ leadership training courses
- Extra rewards along the way: 14th Month Pay after 5 years of continuous service
- Employee Referral Program — earn up to ₱42,000 per successful hire
- Enjoy work-life balance: 24 Paid Time-Off Credits annually, with leave credits convertible to cash
- Paid Birthday Leave — celebrate your day your way
- Curious and Clever: Smart questions spark smart solutions
- Entrepreneurial Energy: Think like an owner. Solve like a founder
- Fast with Intent: We move fast and deliver real results
- Laugh and Learn: We don’t take ourselves too seriously, just our results
Acquire Intelligence is an award-winning, global business outsourcer with 10,000 staff and over 16-years’ experience in delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education and retail. We're an entrepreneurial business that is highly experienced in working with our partners to solve real-life problems quickly. A genuine partnership approach is at the heart of we do. Our teams are highly proficient in exceeding expectations, especially in situations where in-house teams may be typically challenged with the business processes of “big business.” We have Class A offices in 14 locations across Australia, the Dominican Republic, the Philippines and the United States, as well as comprehensive Work-from-Home environments, where client-permitted. We're recognized as Safe, Flexible and Innovative, giving our clients the capability to Outsource with confidence. As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates with BPO experience to join our growing team. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.
Acquire takes your privacy very seriously. The information collected through this site will only be processed with your prior consent and for the purpose of facilitating your employment opportunities. If you have provided consent and wish to withdraw it, you may click on the account settings and submit a request to delete your information. You may also inform us by writing to the address in the section on “Access Rights to Personal Data” or send us an email to privacy@acquire.ai. Please refer to our Privacy Policy at https://acquire.ai/ph/privacy-policy/
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