Customer Care Specialist

AIPI Acquire Intelligence Philippines Inc.; Pasig; On-site; PHP 246,000 - 424,000; Full time

Benefits offered by this job

HMO coverage for you and your family

Epic yearly kick-off parties with give

Value Awards recognition

Internal promotions and career growth

12+ months and training programs

Job summary

AIPI Acquire Intelligence Philippines Inc. is hiring a Customer Care Representative for an onsite role in Ortigas with a night shift.

You will support assigned customers by phone and email, coordinate with account managers, and ensure accurate data updates while delivering a positive customer experience. Ideal candidates have at least one year of customer service experience, two years of college, and strong English communication skills.

Qualifications

• 1 year or more of customer service experience
• Completed at least 2 years of college education
• Computer and tech savvy
• Excellent understanding of US or North American culture and customers, with the ability to empathize and connect with the customer
• Excellent written and verbal English communication skills
• Grit to be part of a growing team and opportunities to move up later

Responsibilities

• Drive customer satisfaction by answering inquiries, coordinating with account managers, addressing pain points, and maintaining cross-functional communication.
• Provide customer service via phone and email, handling incoming/outgoing calls with high-quality interactions.
• Complete data entry in clients’ programs with ownership, accuracy, and no mistakes.
• Be receptive to feedback, implement tools for quality improvement, and help meet/exceed targets.
• Take on additional responsibilities as business needs change and expand.

Skills

Customer service

English communication

Data entry

US/North America culture

Tech savvy

Education

2 years college

Job description

CUSTOMER CARE REPRESENTATIVE Onsite | Ortigas | Night Shift

Build meaningful customer relationships while helping resolve concerns and keep service delivery running smoothly. As a Customer Care Representative, you’ll support assigned customers through phone and email, coordinate with account managers, address customer pain points, complete accurate system updates, and contribute to a positive and consistent customer experience.

COMPANY OVERVIEW

At Acquire Intelligence, our mission is to help business work smarter. We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence. Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe. If you’re passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career.

WHY JOIN THE A-TEAM?

Come for a career, stay for the fun! Here’s what’s waiting for you:

• HMO coverage for you and your family
• Epic Yearly Kick-Off Parties with major giveaways
• Recognition through our Value Awards - we celebrate your wins
• Real career growth with opportunities for internal promotions
• Meaningful work with talented and supportive teams
• Your future matters: 900+ internal promotions every year
• Access to 2,700+ leadership training courses
• Extra rewards along the way: 14th Month Pay after 5 years of continuous service
• Employee Referral Program - earn up to ₱42,000 per successful hire
• Enjoy work-life balance: 24 Paid Time-Off Credits annually, with leave credits convertible to cash
• Paid Birthday Leave - celebrate your day your way

ROLE SNAPSHOT

This role focuses on driving customer satisfaction by responding to inquiries, addressing customer pain points, coordinating with account managers, and maintaining cohesive cross-functional communication. You’ll provide customer service through phone and email while completing accurate data entry, meeting operational targets, and contributing to continuous improvement.

WHAT YOU’LL DO

Customer Service & Communication

Drive customer satisfaction by answering inquiries, coordinating with account managers, addressing pain points, and maintaining cohesive cross-functional communication. Provide a full range of customer service to assigned clients by phone or email, including handling incoming and outgoing calls. Customer interactions should be of the highest quality, accurate, polite, and competent.

Customer Account & Data Support

Complete data entry in clients’ programs and perform other assigned tasks. Data entry tasks should be completed with account ownership, precision, and without mistakes.

Performance & Continuous Improvement

Be receptive to feedback and coaching from Team Leaders and other customer service representatives. Listen, ask questions, and enthusiastically implement the tools provided to improve the quality of your work. Help keep motivation high by being supportive of your colleagues. Meet and exceed targets set by Operations for different clients and projects. Propose ideas for continuous improvement. Meet or exceed all attendance minimums. Be actively involved in problem solving and propose improvements to processes.

Business Support

Take on additional responsibilities as the needs of the business change and expand.

A BIT ABOUT YOU

• 1 year or more of customer service experience
• Completed at least 2 years of college education
• Computer and tech savvy
• Excellent understanding of US or North American culture and customers, with the ability to empathize and connect with the customer
• Excellent written and verbal English communication skills
• Demonstrates the grit to be part of a growing team and recognizes opportunities to move up and contribute in a bigger role later on

CORE VALUES

• Curious and Clever: Smart questions spark smart solutions
• Entrepreneurial Energy: Think like an owner. Solve like a founder
• Fast with Intent: We move fast and deliver real results
• Laugh and Learn: We don’t take ourselves too seriously, just our results

What are you waiting for? Come for a career, stay for the fun! Join the A-Team and experience the A-Life! Acquire Intelligence is an award-winning, global business outsourcer with 10,000 staff and over 16-years’ experience in delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education and retail. We're an entrepreneurial business that is highly experienced in working with our partners to solve real-life problems quickly. A genuine partnership approach is at the heart of we do. Our teams are highly proficient in exceeding expectations, especially in situations where in-house teams may be typically challenged with the business processes of big business. We have Class A offices in 14 locations across Australia, the Dominican Republic, the Philippines and the United States, as well as comprehensive Work-from-Home environments, where client-permitted. We're recognized as being Safe, Flexible and Innovative, giving our clients the capability to Outsource with confidence. As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates with BPO experience to join our growing team. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages. Acquire takes your privacy very seriously. The information collected through this site will only be processed with your prior consent and for the purpose of facilitating your employment opportunities. If you have provided consent and wish to withdraw it, you may click on the account settings and submit a request to delete your information. You may also inform us by writing to the address in the section on "Access Rights to Personal Data" or send us an email to [e-mail]. Please refer to our Privacy Policy at https://acquire.ai/ph/privacy-policy/