Senior Operations Analyst: Automation & AI-Driven Reporting

Tapi; Philippines; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

Tapi is a high-growth SaaS company revolutionising property maintenance. We are seeking an analytically strong professional to own critical operations reporting and automation.

You’ll manage Chargebee billing, month-end packs, and CRM-driven commissions, build reliable workflows, and oversee onboarding and contractor payroll with Rippling. Five+ years of proven experience, advanced spreadsheet skills, troubleshooting, and fluency with AI/automation tools are required.

Qualifications

• Must be highly proficient with large spreadsheets and debugging complex formulas.
• Experience building reliable data processes from raw exports.
• Proven ability to own a recurring reporting pack with deadlines.
• Familiarity with billing platforms and CRM data for commissions.
• Ability to design and ship automated workflows with error handling.

Responsibilities

• Billing: Manage Chargebee and ensure subscriptions, changes, receivables, and integrations function smoothly.
• Month-end: Prepare management reporting pack and end-of-month customer reporting.
• Commissions: Calculate quarterly sales/customer success commissions from CRM data with traceable workings.
• Automation: Build and maintain workflows using Zapier, Make, or n8n with robust error handling.
• People ops: Support onboarding, offboarding, contractor payroll, and Rippling administration.

Skills

Advanced spreadsheets

Troubleshooting

Automation

AI fluency

Five+ years experience

Tools

Chargebee

Zapier

Make

n8n

Apps Script

SQL

Rippling

Job description

Tapi is a high-growth SaaS company revolutionising property maintenance. We are seeking an analytically strong professional to own critical operations reporting and automation.

You’ll manage Chargebee billing, month-end packs, and CRM-driven commissions, build reliable workflows, and oversee onboarding and contractor payroll with Rippling. Five+ years of proven experience, advanced spreadsheet skills, troubleshooting, and fluency with AI/automation tools are required.