Senior Observability & Incident-Response Engineer

Axos Bank; Manila; On-site; PHP 1,000,000 - 1,800,000; Full time

Job summary

Axos Bank in Manila seeks a senior operations engineer to provide expert guidance on event correlation, incident response, and service-impact assessment. You will coach engineers, improve runbooks, and ensure evidence quality across complex systems.

This role focuses on escalation decisions, handover improvements, and collaboration with engineering to resolve telemetry issues quickly, ensuring operational readiness and reliability.

Qualifications

• 6+ years in production operations, application support, NOC, infrastructure support or observability.
• Experience coordinating incident response or operational coverage.
• Strong cross-layer event-correlation and service-impact reasoning.

Responsibilities

• Guide complex event correlation and escalation decisions.
• Coach operations engineers and assure evidence quality.
• Improve handovers, runbooks, alert quality and operational readiness.
• Escalate systemic telemetry issues to engineering.

Skills

Event correlation

Incident response coordination

Coaching operations engineers

Evidence quality assurance

Education

ITIL certification

Job description

Axos Bank in Manila seeks a senior operations engineer to provide expert guidance on event correlation, incident response, and service-impact assessment. You will coach engineers, improve runbooks, and ensure evidence quality across complex systems.

This role focuses on escalation decisions, handover improvements, and collaboration with engineering to resolve telemetry issues quickly, ensuring operational readiness and reliability.