Senior NOC Engineer — AI-Driven Incident Ops

Arch Global Services Philippines; Philippines; On-site; PHP 800,000 - 1,200,000; Full time

Job summary

Arch Global Services Philippines is seeking a Senior NOC Engineer to ensure availability and health of critical infrastructure across a hybrid environment. You will detect, triage, and resolve incidents, coordinating with engineering and service teams to minimize impact.

The role emphasizes strong communication, proactive monitoring, and adoption of AI-enabled operations to improve detection, response, and runbook quality.

Qualifications

• Bachelor's degree or equivalent working experience.
• Experience in incident management and IT operations.
• Familiarity with enterprise monitoring and alerting platforms.

Responsibilities

• Serve as first responder for infrastructure, application, network, and security events.
• Monitor, triage, and manage global incidents within SLAs.
• Open, update, and manage tickets with clear documentation.
• Lead or support major incident bridges during outages.
• Collaborate to improve runbooks, escalation paths, and alert quality.
• Stay current with AI/AIOps trends and automation practices.
• Participate in rotating shifts and on-call duties.

Skills

Incident management

Monitoring

Observability

AI/AIOps awareness

Communication

Troubleshooting

Documentation

Shift readiness

Education

Bachelor's degree or equivalent working experience

Tools

SolarWinds

ServiceNow

PagerDuty

Splunk

Dynatrace

Azure Monitor

LogicMonitor

Job description

Arch Global Services Philippines is seeking a Senior NOC Engineer to ensure availability and health of critical infrastructure across a hybrid environment. You will detect, triage, and resolve incidents, coordinating with engineering and service teams to minimize impact.

The role emphasizes strong communication, proactive monitoring, and adoption of AI-enabled operations to improve detection, response, and runbook quality.