Senior NOC Engineer

Technology Elite, Inc.; Central Luzon; On-site; PHP 800,000 - 1,100,000; Full time

Benefits offered by this job

20 days PTO

HMO from Day 1

Relocation assistance

Job summary

Technology Elite, Inc. is seeking a Senior NOC Engineer to provide advanced technical support for IT infrastructure, end-user devices, and enterprise applications from our Clark, Pampanga office.

You will handle escalated incidents, coordinate with vendors, and ensure system health across multiple platforms. You will support ISO27001:2022 compliance, data privacy requirements, and ITIL-based incident/problem/change management while maintaining strong communication with customers and internal

Qualifications

• Bachelor's degree in IT/CS or related field.
• Proven experience in IT infrastructure support and incident resolution.
• Familiarity with ISO27001:2022 standards and ITIL processes.
• Strong communication and coordination with clients and vendors.

Responsibilities

• Handle escalated incidents (L2/L3) and resolve within SLA.
• Troubleshoot Windows, macOS, Linux, mobile, and AV systems.
• Manage cloud platforms (Azure, AWS, O365) and backups.
• Monitor networks, security, and RMM health; document actions.
• Coordinate with vendors for escalations and procurement.
• Assist with inventory, setup of equipment, and minor facilities IT tasks.

Skills

Windows OS

Microsoft 365

Networking

Cloud platforms

Backups

Security systems

ITIL basics

Troubleshooting

Documentation

Education

Bachelor's Degree in IT/CS

Tools

RMM platforms

Ticketing systems

AI-based triage tools

Job description

Work Arrangement: Onsite in Clark, Pampanga

Shift Schedule: Thursday - Sunday (4x11, Weekend Coverage) 11:00 PM - 10:00 AM

The Senior NOC Engineer is responsible for providing advanced technical support and incident resolution for IT infrastructure, end-user devices, and enterprise applications. This role ensures operational continuity by handling escalated issues from Level 1, collaborating with senior engineers, and maintaining system health across multiple platforms. The position also supports compliance with ISO27001:2022 standards, data privacy regulations, and requires strong communication skills for customer interaction and vendor coordination. Occasional travel using company-provided logistics (two-wheel or four-wheel vehicles) may be required to support nearby clients.

Tasks and Responsibilities:

Incident handling:

• Resolved escalated tickets from Level 1 and Level 2 within SLA
• Trouble Shoots & Repair issues (High Level)
  • Windows OS (dekstop/laptop)
  • Apple devices
  • Linux devices
  • Mobile devices and tablets
  • Audio/visual systems
  • Microsoft 365 suite (Outlook, Teams, SharePoint, Dynamcis, Engage etc)
  • Cloud platforms (Azure, O365, AWS, SaaS, PaaS, IaaS)
  • Networking & Infrastructure: Firewalls, Layer 2 / 3 switches, Wi-Fi Systems
  • Telephony / IPBX systems
  • Security systems: Door access, CCTV, RFID
  • Printing solutions: MFC printers and related technologies

Customer and Vendor Interaction:

• Communicate with customers via phone, email, or in-person for technical assistance.
• Coordinate with vendors for escalations, warranty claims, and procurement.

Monitoring and Maintenance:

• Monitor network and health systems using RMM tools and ticketing systems
• Manage backups and ensure data integrity
• Maintain cybersecurity posture through AV/EDR solutions and compliance checks.

Compliance and Governance

• Ensure adherence to ISO27001:2002 standards and maintain accreditation requirements.
• Support internal audits and/or assessments for compliance and security.
• Follow ITIL-based incident, problem, and change management processes.

Inventory and Facilities

• Track and manage IT inventory (hardware, peripherals, licenses).
• Assist with workstation customization and IT equipment setup
• Support minor facilities-related IT tasks as needed.

Continuous skills upgrade:

• Maintain certifications and stay updated on:
  • Microsoft technologies (MCSA, MS-900, AZ104)
  • Networking fundamentals (CompTIA Network+, CCNA)
  • Cybersecurity basics (CompTIA Security+, EDR tools)
  • Cloud and RMM platforms
  • Complete company-mandated certifications within agreed timelines

Job Qualifications:

• Bachelor's Degree i IT, Computer Science, or related field (or equivalent experience)
• Technical expertise: Windows OS, Microsoft 365, cloud systems, AV/EDR, backup technologies, networking, telephony, security systems, printing solutions.
• Tools: Ticketing systems, RMM platforms, AI-based triage tools
• Soft Skills: Strong communication, teamwork, problem-solving
• Certifications: Microsoft Certified Fundamentals/Associate, CompTIA Network+/Security+ ITIL Foundation (preferred)

Job Offer Details:

• 20 Days Paid Time Off (PTO) Annually
• HMO coverage for employee on Day 1 of employment +1 FREE dependent after six months upon regularization
• ALL government mandated benefits
• Two weeks FREE accommodation up to one month* for staff relocating near the office. *

*Terms and conditions apply