Senior IP Network Support Engineer (24/7 On-Call)

HTK

Manila

On-site

PHP 600,000 - 900,000

Full time

14 days+

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Job summary

HTK is seeking a Senior IP Customer Engineer in Manila to provide Level2 operations support for IP-based services and to deliver ad hoc on-site support to PCCW Global client base. The role includes remote troubleshooting, on-site support, and 24x7 on-call responsibilities; requires CCNP/CCIE level expertise and strong English communication.

You'll work with IP technologies like VPN, MPLS, SDWAN, and Cloud technologies, and collaborate with core engineering to resolve complex issues and

Qualifications

5+ years of relevant working experience in IP networking and related services.
CCNP/CCIE level experience or certification; Juniper cert is a plus.
Good written and verbal communication; amenable to shifting schedules.

Responsibilities

Provide Level2 operations support for IP services including Layer2 VPN, Layer3 MPLS, Global Internet Access, SDWAN, Managed Router/Firewall Services.
Resolve customer issues by providing technical support remotely and on-site as needed.
Provide 2nd level support to NOCs and be an escalation point for issues.
Collaborate with core engineering to resolve higher level problems and implement solutions per request.
Participate in migrations and support of additional products including NNI/Cloud NNI.
Work within Virtual Team structures on an ad hoc basis and ensure 24x7 support.