Senior Network Operations Analyst

Sun Life; Taguig; On-site; PHP 1,200,000 - 2,400,000; Full time

Job summary

Sun Life Philippines seeks an experienced Enterprise Network Operations professional to join our IT - Technology Services team. You will ensure network services are available, secure, and performant across local and global environments, collaborating with engineering teams and vendors to deliver reliable operations.

The role requires 5–8 years in enterprise networking (firewalls, load balancers), cloud networking, ITIL practices, and strong documentation skills.

Qualifications

• 5–8 years of experience in enterprise network environments.
• Experience with Firewall and Load Balancer technologies.
• Experience with cloud networking technologies.
• Strong ITIL and service management knowledge.
• Experience developing and maintaining network documentation.
• Vendor certifications such as CCSA, CCSE, AWS Practitioner or AWS Solutions Architect.
• Excellent communication and collaboration across teams.

Responsibilities

• Provide operational support to ensure network services remain available, secure, and performant.
• Monitor and troubleshoot network incidents and degradations.
• Participate in a 24x5 operational environment for incident management and service restoration.
• Perform fault isolation, capacity planning, and reporting.
• Support implementation and transition activities with proper documentation and handover.
• Contribute to network strategy, roadmaps, and process improvements.
• Collaborate with internal customers, engineering teams and vendors.
• Develop and maintain comprehensive operational documentation.

Skills

Network operations

Cloud networking

ITIL practices

Network documentation

Vendor management

Analytical skills

Problem solving

Education

Bachelor's degree

Tools

AlgoSec

ScienceLogic

LiveNX

APM tools

Job description

Sun Life Philippines seeks an experienced Enterprise Network Operations professional to join our IT - Technology Services team. You will ensure network services are available, secure, and performant across local and global environments, collaborating with engineering teams and vendors to deliver reliable operations.

The role requires 5–8 years in enterprise networking (firewalls, load balancers), cloud networking, ITIL practices, and strong documentation skills.