Senior Network Operations Analyst - Enterprise Networking

Sun Life Financial; Taguig; On-site; PHP 1,200,000 - 2,100,000; Full time

Job summary

Sun Life Financial is seeking a Technical Analyst 4 (Network Operations) in Taguig. You will provide operational support across enterprise network environments, monitor incidents, and participate in 24x5 operations, ensuring reliability and performance of network services for the global Sun Life community.

The role requires 5–8 years of experience with firewall, load balancers, cloud networking, and strong ITIL practices. Collaboration with vendors and engineering teams is essential.

Qualifications

• Bachelor’s degree in IT or related field.
• 5–8 years of enterprise network experience.
• Certifications like CCSA/CCSE or AWS certs are a plus.
• Strong ITIL knowledge and service management experience.

Responsibilities

• Provide operational support to keep network services available, secure, and performant.
• Troubleshoot and resolve incidents, degradations, and infra issues affecting operations.
• Participate in 24x5 operations: incident management and service restoration.

Skills

Network operations

Troubleshooting

Capacity planning

Documentation

Vendor management

Incident management

Communication

Education

Bachelor’s degree

Tools

AlgoSec

ScienceLogic

LiveNX

LiveAction

APM

Job description

Sun Life Financial is seeking a Technical Analyst 4 (Network Operations) in Taguig. You will provide operational support across enterprise network environments, monitor incidents, and participate in 24x5 operations, ensuring reliability and performance of network services for the global Sun Life community.

The role requires 5–8 years of experience with firewall, load balancers, cloud networking, and strong ITIL practices. Collaboration with vendors and engineering teams is essential.