Senior Network Escalation Team Lead - Hybrid Role

ECI; Pateros; Hybrid; PHP 1,800,000 - 3,000,000; Full time

Job summary

ECI seeks a Senior Network Escalation Engineer Team Lead to join its Managed Services team. You will handle complex network issues, mentor junior engineers, and lead project work across financial services, life sciences, legal and manufacturing verticals.

Role requires 8+ years in network support, CCIE-equivalent credentials, and expertise in Cisco Nexus, BGP/OSPF, Palo Alto firewalls, and SD-WAN. Hybrid work model with rotating shifts.

Qualifications

• Bachelor’s Degree in related field or equivalent combination of education and experience.
• Must have at least 8 years of experience in network support.
• CCIE or equivalent.
• Advance routing and switching knowledge; expert in Cisco Nexus switching, BGP and OSPF.

Responsibilities

• Resolve support cases and incidents; follow up on aging incidents.
• Provide accurate notes on work performed for time accounting.
• Troubleshoot complex network issues for enterprise customers.
• Evaluate customer’s network and perform vulnerability assessment and remediation.
• Prepare change scripts and perform changes on client network infrastructure.
• Undertake network projects and deliver within deadlines.
• Document technical details and submit project reports upon completion.
• Participate in weekly client calls related to projects or tasks.
• Mentor junior engineers.
• Maintain network documentation.

Skills

CCIE

Network design

BGP

OSPF

Palo Alto

Cisco Nexus

VPNs

SD-WAN

Change management

Education

Bachelor’s Degree

Tools

Cisco Nexus switches

Palo Alto firewalls

VDI/CA certificates

Job description

ECI seeks a Senior Network Escalation Engineer Team Lead to join its Managed Services team. You will handle complex network issues, mentor junior engineers, and lead project work across financial services, life sciences, legal and manufacturing verticals.

Role requires 8+ years in network support, CCIE-equivalent credentials, and expertise in Cisco Nexus, BGP/OSPF, Palo Alto firewalls, and SD-WAN. Hybrid work model with rotating shifts.