Senior Network Analyst

eClerx; Muntinlupa; On-site; PHP 600,000 - 800,000; Full time

Job summary

eClerx in Metro Manila is seeking a Senior Network Analyst to maintain and upgrade network systems, troubleshooting issues and enforcing security policies. You will monitor SLA commitments, coordinate with teams, and drive infrastructure reviews to close gaps.

The role emphasizes strong Cisco/network security knowledge, ITIL alignment, and the ability to work on-site at Northgate Alabang, Muntinlupa.

Qualifications

• Knowledge of TCP/IP, LAN, WAN, and network security is highly preferred.
• Cisco products & solutions knowledge is required or highly preferred.
• ITIL and information security-oriented environment experience is expected.
• 2-3 years in installing/supporting/designing LAN/WAN environments and devices.

Responsibilities

• Maintain and upgrade network systems and troubleshoot problems.
• Monitor SLA commitments and report on them.
• Conduct regular network infrastructure reviews and recommend changes.
• Optimize performance and availability of enterprise systems.
• Respond to security incidents and enforce IT security policies.

Skills

TCP/IP

LAN

WAN

Network Security

NMS

ITIL

Analytical skills

Team management

Interpersonal skills

Education

Bachelor's/College Degree in Computer Engineering, Electronics & Communications Engineering, or Computer Science

Tools

Cisco products

Job description

As a Senior Network Analyst f or eClerx, you will be responsible for maintaining and upgrading network systems, troubleshooting network problems, ensuring network security, and recommending hardware and software to improve network performance.

Responsibilities:

• Ensure that SLA commitments are met, including monitoring and reporting of the same
• Ensure that projects and activities are completed as per the commitment
• Conduct regular network infrastructure review to assess gaps and recommend changes to support the present organizational needs
• Optimize performance and availability of all enterprise systems
• Responds to and addresses security incidents and IT security policy violations pertaining to the enterprise infrastructure level immediately.
• Responsible for working with concerned teams in troubleshooting technology problems.
• Ensures that proper troubleshooting techniques, protocols, and tools are used in coming up with recommendations and solutions
• Ensures that technical recommendations are properly thought of/analyzed and based on hard facts.
• Provides regular updates on the troubleshooting to the team, management, and client.
• Ensures that the incident report and RCA are released within SLA post the troubleshooting work, and liaises with concerned groups for the resolution
• Escalation point to EUSG team members

Qualifications:

• Knowledge of TCPIP, LAN, WAN, Network Security, and NMS is highly preferred
• Demonstrated knowledge of Cisco products & solutions
• Complete understanding and working experience in ITIL and an information security-compliant/oriented environment
• At least 2-3 years’ experience in installing/supporting/designing mixed LAN/WAN environments, switches, routers, firewalls, and related devices
• Strong organizational skills and attention to detail required
• Ability to work well under pressure, multitask, and meet demanding deadlines
• At least a Bachelor's/College Degree or Post Graduate Diploma / Master's Degree in Computer Engineering, Electronics & Communications Engineering, Computer Science.
• Analytical and team management skills are a must
• Should exhibit strong interpersonal and communication skills.
• Call Center / BPO / SI / Provider work experience is highly preferred.
• Amenable to work on-site in Northgate Alabang, Muntinlupa