Senior NetSuite Support Consultant
Emapta Global
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Benefits offered by this job
Job summary
Emapta Philippines is seeking a Senior NetSuite Support Consultant to transform ERP challenges into business value. You will provide day-to-day functional and technical NetSuite support across multiple modules, log and triage cases, and ensure timely resolutions.
You will work with client stakeholders, manage SLA commitments, and contribute to continuous improvement while based in Ortigas with a day-shift schedule.
Qualifications
- Minimum 10 years hands-on Oracle NetSuite experience.
- Experience configuring, customizing, and integrating NetSuite.
- Strong knowledge of core NetSuite modules: Financials, CRM, Inventory, Order Management, Manufacturing.
- Experience with NetSuite support ticket management, including SLA handling and client communication.
Responsibilities
- Provide day-to-day functional and technical NetSuite support across multiple modules.
- Log, triage, prioritize, allocate and resolve support cases per SLAs.
- Manage SLA compliance and support reporting.
- Identify root causes and implement sustainable solutions.
- Estimate hours required to resolve client cases and escalate when needed.
Skills
Education
Tools
Job description
Take complex ERP challenges from ticket to transformation in the global IT and professional services industry. As a Senior NetSuite Support Consultant, you'll solve critical issues, optimize systems, and guide clients toward stronger business performance. Expand your NetSuite expertise globally and advance your career with Emapta without leaving the Philippines.
- Employment Type: Full-time
- Day 1 HMO coverage with free dependent
- Competitive Salary Package
- Day Shift Schedule
- Prime office location in Ortigas (Easy access to MRT stations, restaurants, and banks)
- Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
- Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
- Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
- Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
- Unlimited opportunities for employee referral incentives across the organization
- Standard government and Emapta benefits
- Total of 20 annual leaves to be used at your own discretion (including 5 credits convertible to cash)
- Mentorship and exposure to global leaders and teams
- Diverse and supportive work environment
- Relevant tertiary qualification in IT or Business, or equivalent applicable work experience
- Relevant NetSuite certifications, such as SuiteFoundation, Administrator, ERP Consultant, Financial User, or SuiteAnalytics, desirable
- Relevant certifications supporting NetSuite SuiteLife expertise, including ERP, PSA, and other applicable areas, desirable
- Minimum of 10 years of hands-on Oracle NetSuite experience, with additional experience highly desirable
- Extensive experience in NetSuite system configuration, customization, and integration
- Strong knowledge of core NetSuite modules, including Financials, CRM, Inventory, Order Management, and Manufacturing
- Additional experience with Procurement, Warehouse Management, SuiteProjects, Field Service Management, and Advanced Revenue Management, advantageous
- Demonstrated experience in NetSuite support ticket management, including case prioritization, triage, delegation, SLA management, and timely resolution
- Proven client-facing experience, including requirements gathering, consultative guidance, post-implementation support, and user training
- Experience with unit testing, integration testing, and User Acceptance Testing (UAT)
- Strong analytical and problem-solving skills with the ability to translate complex business requirements into NetSuite solutions
- Excellent written and verbal communication skills, with the ability to explain technical concepts to non-technical stakeholders
- Strong attention to detail, accuracy, and system configuration discipline
- Strong adaptability and commitment to continuous learning across NetSuite features, releases, and evolving business requirements
- Strong collaboration skills across Finance, Business Analysis, IT, and client teams
- Strong client focus and commitment to exceptional service
- Excellent time management and prioritization skills in a fast-paced environment
- Proactive initiative and continuous improvement mindset
- Strong business acumen, particularly across finance, accounting, and operational processes
- Strong technical aptitude with the ability to learn new tools and techniques quickly
- High-energy, self-motivated approach with a positive, can-do attitude
- Strong presentation and interpersonal skills
- Provide day-to-day functional and technical support for NetSuite clients across multiple modules.
- Log, triage, prioritize, allocate, and resolve NetSuite support cases according to agreed service levels.
- Manage SLA compliance and support reporting.
- Identify root causes of issues and implement sustainable solutions.
- Estimate hours required to resolve client cases when necessary.
- Serve as the escalation point for complex support issues.
- Diagnose and resolve NetSuite configuration, data, workflow, and integration issues.
- Perform configuration changes and system enhancements.
- Support clients through issue reproduction, testing, and validation.
- Design support processes and optimize the client support journey when required.
- Communicate clearly and professionally with clients regarding issue status, resolution steps, outcomes, and ongoing reporting.
- Manage client expectations, timelines, and deliverables.
- Build strong working relationships with client stakeholders.
- Collaborate with internal consulting, development, and project teams.
- Support implementation activities, including testing, documentation, training support, and post-go-live stabilization.
- Contribute to knowledge sharing and continuous improvement within the NetSuite support practice.
- Maintain current knowledge of NetSuite Core and SuiteCommerce releases, updates, and new features.
- Guide clients on how to maximize NetSuite features and functionality.
- Lead a team of support consultants when required.
- Promote service quality, knowledge sharing, and support best practices across the team.
Our client is a leading Australian professional services and business advisory firm connected to a global network spanning more than 120 countries. They provide consulting, digital transformation, ERP and technology advisory, audit, tax, risk, corporate finance, and business advisory services. Through deep industry knowledge and technology expertise, they help organizations improve systems, strengthen operations, manage risk, and pursue sustainable growth while giving professionals exposure to complex business challenges and internationally connected client engagements.
Welcome to Emapta Philippines: home to professionals who choose growth, balance, and impact. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and winner of Inspiring Workplaces Australasia 2026, Emapta offers more than opportunities -- it provides a career environment where people thrive. Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being.
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