Senior MSP Systems Engineer - Cloud, AD & Virtualization

OSA Outsourcing Advantage; Philippines; Sur place; PHP 600 000 - 1 200 000; Plein temps

Avantages offerts par ce poste

Weekly payments

Weekends off

Résumé du poste

Outsourcing Advantage seeks an experienced L2/L3 Systems Engineer to join our MSP-focused team in the Philippines. You will support multiple client environments, troubleshoot complex infrastructure issues, and manage Microsoft-based clouds and on-premise services.

The role requires hands-on expertise with Microsoft 365, Azure, Entra ID, Exchange Online, SharePoint, Intune, AD, and backup technologies, plus strong communication and documentation skills.

Qualifications

• Minimum 3 years in an MSP environment.
• Experience supporting multiple clients and diverse IT environments.
• Strong troubleshooting and analytical skills.
• Ability to work independently, prioritize tasks, and perform under pressure.
• Strong written and verbal communication skills.
• Experience with Microsoft 365 including Entra ID, Exchange Online, SharePoint, and Intune.
• Experience with PowerShell scripting and automation.
• Familiar with virtualization, Windows Server, AD, and backup technologies.

Responsabilités

• Provide advanced L2/L3 support for multiple client environments.
• Troubleshoot and resolve complex issues involving Microsoft 365, Azure, networking, servers, endpoints, and infrastructure.
• Manage Microsoft cloud technologies, including Entra ID, Exchange Online, SharePoint, and Intune.
• Administer and troubleshoot Windows Server environments, including Active Directory, DCs, and Group Policy.
• Configure, maintain, and troubleshoot network infrastructure including firewalls, VPNs, and content filtering.
• Support virtualization environments, including hypervisors and virtual machines.
• Assist with Azure infrastructure, including Azure VMs and Azure Virtual Desktop (AVD).
• Manage backup solutions and ensure successful recovery processes.
• Document service call notes, resolutions, configurations, diagrams, and procedures.
• Create and maintain technical documentation and knowledge bases.
• Research and implement new technologies and best practices.
• Communicate effectively with clients, team members, vendors, and stakeholders.
• Prioritize and manage multiple tickets while meeting SLAs.
• Collaborate with engineers and internal teams to resolve escalations.

Connaissances

MSP experience

Multi-client support

Troubleshooting

PowerShell

Azure

Azure AD / Entra ID

Exchange Online

SharePoint

Intune

Windows Server

Active Directory

Group Policy

Networking

Firewalls

VPNs

DPI-SSL

Content filtering

Virtualization

Backup technologies

Documentation

Communication

Outils

PowerShell scripting

Azure Virtual Machines

Azure Virtual Desktop

Windows Server administration

Active Directory

Group Policy

Directory synchronization tools

Hardware firewalls

VPN technologies

SonicWall Fortinet Meraki Palo Alto

Description du poste

Outsourcing Advantage seeks an experienced L2/L3 Systems Engineer to join our MSP-focused team in the Philippines. You will support multiple client environments, troubleshoot complex infrastructure issues, and manage Microsoft-based clouds and on-premise services.

The role requires hands-on expertise with Microsoft 365, Azure, Entra ID, Exchange Online, SharePoint, Intune, AD, and backup technologies, plus strong communication and documentation skills.