Senior MSP Engineer: Escalations, Infra & Cloud Migrations

Rosen Enterprises, LLC; Tayabas; Vor Ort; PHP 1.000.000 - 2.200.000; Vollzeit

Zusammenfassung

Rosen Enterprises, LLC is seeking a Senior MSP Engineer to own complex escalations, troubleshoot infrastructure, and drive projects for U.S.-based MSPs. This is a true senior role focused on advanced technical work, root cause analysis, and client communication.

The role requires MSP experience and will begin onsite in Tayabas City, Quezon Province for the first 6 months, with potential remote work thereafter depending on performance. English communication and documentation are essential.

Qualifikationen

• 3+ years of hands-on MSP experience.
• Experience handling multiple clients and varied infrastructures.
• Strong PSA and RMM knowledge.
• Excellent English communication and client exposure.

Aufgaben

• Resolve advanced L2/L3 escalations and perform root cause analysis.
• Diagnose server and network infrastructure issues.
• Lead Microsoft 365 migrations (email, tenant, SharePoint, OneDrive).
• Administer Azure and AWS environments.
• Manage Group Policy, server migrations, and hypervisors.
• Configure RMM, monitoring, patching, and automated deployments.
• Write advanced scripts and automations.
• Handle VLANs, routing, firewalls, and VPNs.
• Set up MFA and SSO.
• Deliver network and infrastructure projects.
• Coach L1/L2 technicians.

Kenntnisse

MSP experience

RMM/PSA

L3 escalations

Microsoft 365

Azure

Networking

Scripting

Documentation

Tools

ConnectWise

Autotask

HaloPSA

Datto RMM

NinjaOne

N-able

IT Glue

Hudu

Jobbeschreibung

Rosen Enterprises, LLC is seeking a Senior MSP Engineer to own complex escalations, troubleshoot infrastructure, and drive projects for U.S.-based MSPs. This is a true senior role focused on advanced technical work, root cause analysis, and client communication.

The role requires MSP experience and will begin onsite in Tayabas City, Quezon Province for the first 6 months, with potential remote work thereafter depending on performance. English communication and documentation are essential.