Senior ML Engineer: AI for Customer Support & LLM Ops

Maya Bank, Inc.; Mandaluyong; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

Maya Bank, Inc. is seeking a skilled Machine Learning Engineer to transform customer support through data science and AI.

You will build, deploy, and maintain ML and LLM-based applications, collaborating with data science and engineering teams to deliver scalable, cost-efficient solutions. The role focuses on identifying inefficiencies, scaling ML infrastructure, and measuring impact on customer satisfaction and business outcomes while communicating clearly with both technical and non-technical

Qualifications

• Master’s degree preferred or Bachelor’s degree in Computer Science, Statistics, or related field.
• 6+ years in ML/AI or data science roles, with 3+ years customer-facing apps.
• Experience with ML model deployment and API development (FastAPI/Flask).

Responsibilities

• Build and operate ML and LLM-based solutions for Maya’s customer support ecosystem.
• Collaborate with data science, engineering, and platform teams to deploy scalable AI services.
• Monitor, optimize, and cost-justify ML infrastructure and performance.

Skills

Core ML

NLP

LLM

Python

Deployment

Education

Master’s degree preferred

Bachelor’s degree in CS/Statistics

Tools

FastAPI

Flask

Git

GitHub

CI/CD

AWS

Databricks

GCP

Azure

Snowflake

Job description

Maya Bank, Inc. is seeking a skilled Machine Learning Engineer to transform customer support through data science and AI.

You will build, deploy, and maintain ML and LLM-based applications, collaborating with data science and engineering teams to deliver scalable, cost-efficient solutions. The role focuses on identifying inefficiencies, scaling ML infrastructure, and measuring impact on customer satisfaction and business outcomes while communicating clearly with both technical and non-technical