Senior Manager - Transitions

EXL Talent Acquisition Team; Muntinlupa; On-site; PHP 446,000 - 893,000; Full time

Job summary

EXL Talent Acquisition Team in the Philippines seeks a professional to manage transition projects with end-to-end accountability on onsite client engagements. You will collaborate with business users, senior management and IT teams to assess processes and evaluate offshoring feasibility and efficiencies.

You will lead client engagements to ensure consistent service delivery and contribute to business development in select accounts, coordinating with program leads and operations teams to deliver

Qualifications

• Experience in managing business process transitions end-to-end.
• Ability to liaise with business users, senior management and IT personnel.

Responsibilities

• Will execute transition of processes with end-to-end accountability.
• Consultants in this practice will work closely with clients on onsite projects.
• Provide ground level assessment and recommendations on processes with respect to process re-engineering and offshoring feasibility.
• Interact with business users, senior management and IT personnel of EXL.
• Lead client engagements, ensuring consistent service delivery.
• Support business development in select accounts.

Skills

End-to-end transition

Client-facing communication

Job description

Essential Functions

• Will execute transition of processes with end-to-end accountability
• Consultants in this practice will be required to work closely with our clients on onsite projects
• Provide ground level assessment and recommendations on processes with respect to process re-engineering and offshoring feasibility.
• The job will involve extensive interaction with business users, senior management and IT personnel of EXL.
• To lead client engagements, ensuring consistent service delivery
• Business development in select accounts

Primary Internal Interactions

• Transitions Reviews. Program Leads, Transitions Managers, Operations Leads, Operations Managers, Quality and PE team
• Solutioning and implementation design. BD Team, Strategic Deal Team, designated operations and enabling functions engaged on case by case basis
• Training and Development. Program Leads, Transitions Managers, Training function, external vendors as needed

Primary External Interactions

• The primary external interactions of the resource will be in the Solutioning and Implementation Design role wherein the incumbent will interact with client stakeholders to present the solution and Transitions capabilities, and transition selected processes