Senior Manager Quality

VXI Global Solutions; Davao City; On-site; PHP 600,000 - 1,200,000; Full time

Job summary

VXI Global Solutions in the Philippines is seeking a QA Manager to oversee the QA department, align programs with client needs, and drive continual quality improvements.

You will plan strategically, manage staff performance, coordinate calibration sessions with clients, and update QA reports to reflect audit results and quality metrics.

Job description

Job Description:

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

• Oversee the activities of the QA department in delivering programs and initiatives that are responsive to individual, operational, and client needs.
• Assist in the strategic planning and fiscal management of the department.
• Receive QA needs instruction from clients, communicate the need to the department/s concerned, and direct the implementation of necessary programs.
• Update and send QA reports to clients, covering evaluation and audit results, as well as other quality details.
• Initiate calibration sessions with the clients to ensure consistency in the implementation of performance standards.
• Develop long-term strategy and process improvement initiatives impacting the Quality group through constant reviews and needs analysis.
• Manage and develop a team for the assigned program(s) through classroom assessments, certification, coaching, and structured consultations.
• Evaluate the performance of staff according to their respective schedules; maintains objectivity in the rating process by ensuring that ratings are supported by pertinent documents; discusses the rating with the employee for a better understanding of their performance.
• Conduct departmental meetings to keep the team updated on current issues, new incidents encountered on each training class, and client or project updates on a regular basis.
• Enforce discipline among staff; document infractions of company rules by accomplishing an Incident Report (IR) Form, as necessary; submit the IR form to the Human Resources Department (HRD) for processing.
• Perform other duties that may be assigned from time to time

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!