QA Supervisor (ON-SITE)

Virtual Staffing Solutions OPC; Cebu City; On-site; PHP 400,000 - 800,000; Full time

Job summary

Virtual Staffing Solutions OPC in Cebu City, Philippines, is seeking a results-driven QA professional to oversee quality control systems, ensure regulatory compliance, and drive continuous improvement. You will analyze data, resolve issues, and lead a team through training and mentorship.

This role focuses on developing procedures, investigating customer feedback, mentoring staff, and fostering a culture of quality excellence across our QA function.

Qualifications

• Overseeing quality control systems and ensuring regulatory compliance
• Data analysis to identify trends and root causes
• Team leadership, mentoring, and staff development

Responsibilities

• Develop and implement quality control procedures and standards
• Ensure compliance with industry standards and regulations
• Analyze quality data to identify trends and areas for improvement
• Investigate and resolve quality issues
• Manage customer complaints and feedback related to quality
• Supervise and mentor quality assurance staff
• Train staff on quality control procedures and standards
• Provide guidance and support to the QA team
• Foster a culture of continuous improvement

Job description

About the role

A results-driven quality professional responsible for overseeing quality control systems, ensuring compliance with industry standards, and driving continuous improvement. Skilled in analyzing data, resolving quality issues, and managing customer feedback, while effectively leading and developing teams through training, mentorship, and strong guidance.

Key responsibilities

• Develop and implement quality control procedures and standards
• Ensure compliance with industry standards and regulations
• Analyze quality data to identify trends and areas for improvement
• Investigate and resolve quality issues
• Manage customer complaints and feedback related to quality
• Supervise and mentor quality assurance staff
• Train staff on quality control procedures and standards
• Provide guidance and support to the QA team
• Foster a culture of continuous improvement