Senior Manager, Quality

VXI Global Holdings B.V. (Philippines); Davao City; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

VXI Global Holdings B.V. (Philippines) is seeking a QA leader to oversee the activities of the QA department in delivering programs that are responsive to client needs.

The role includes strategic planning and fiscal management, receiving QA needs from clients, communicating them to the departments, updating QA reports, initiating calibration sessions with clients, and driving long‑term quality improvements through team development and regular performance reviews.

Responsibilities

• Oversee the activities of the QA department in delivering programs and initiatives responsive to client needs
• Assist in strategic planning and fiscal management of the department
• Receive QA needs from clients, communicate them to the department, and direct implementation of necessary programs
• Update and send QA reports to clients, covering evaluation and audit results
• Initiate calibration sessions with clients to ensure consistency in performance standards
• Develop long-term strategy and process improvement initiatives impacting the Quality group
• Manage and develop a team through classroom assessments, coaching, and structured consultations
• Evaluate staff performance with objective ratings supported by documents
• Conduct departmental meetings to update on issues, incidents, and client updates
• Enforce discipline among staff and submit incident reports to HRD
• Perform other duties as assigned

Job description

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

• Oversee the activities of the QA department in delivering programs and initiatives that are responsive to individual, operational, and client needs.
• Assist in the strategic planning and fiscal management of the department.
• Receive QA needs instruction from clients, communicate the need to the department/s concerned, and direct the implementation of necessary programs.
• Update and send QA reports to clients, covering evaluation and audit results, as well as other quality details.
• Initiate calibration sessions with the clients to ensure consistency in the implementation of performance standards.
• Develop long-term strategy and process improvement initiatives impacting the Quality group through constant reviews and needs analysis.
• Manage and develop a team for the assigned program(s) through classroom assessments, certification, coaching, and structured consultations.
• Evaluate the performance of staff according to their respective schedules; maintains objectivity in the rating process by ensuring that ratings are supported by pertinent documents; discusses the rating with the employee for a better understanding of their performance.
• Conduct departmental meetings to keep the team updated on current issues, new incidents encountered on each training class, and client or project updates on a regular basis.
• Enforce discipline among staff; document infractions of company rules by accomplishing an Incident Report (IR) Form, as necessary; submit the IR form to the Human Resources Department (HRD) for processing.
• Perform other duties that may be assigned from time to time

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!