Senior Manager, People Solutions (HR Transformation)

LizardBear Tasking, Inc. (PEZA); Philippines; On-site; PHP 2,000,000 - 3,000,000; Full time

Job summary

TaskUs is seeking a Senior Manager, People Solutions in the Philippines to lead enterprise-level HR transformation initiatives. You will shape a scalable HR operating model, leverage advanced technologies, and drive cultural change across the organization with data-driven insights.

You will collaborate with senior leaders, manage a high-performing team, and ensure delivery of standardized HR processes that improve service delivery and employee experience in a fast-paced BPO environment.

Qualifications

• Bachelor’s or Master’s degree in HR/Business Administration or related field.
• Proven experience leading successful HR transformations in complex organizations.
• In-depth knowledge of HR processes, technologies, and best practices.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Change management certification is a plus.
• Experience implementing HR projects in the BPO industry is required.

Responsibilities

• Strategic Planning: Develop and execute a comprehensive HR transformation strategy aligned with business objectives.
• Change Management: Lead cultural transformation and adopt new HR practices; create stakeholder communications.
• Technology Integration: Evaluate, select, and implement HR technologies; ensure integration with existing systems.
• Process Optimization: Analyze current HR processes and implement standardized, scalable workflows.
• Data-Driven Decision-Making: Implement analytics to monitor HR metrics and guide improvements.
• Stakeholder Collaboration: Align HR services with organizational goals through cross-functional partnerships.

Skills

Strategic thinking

Analytical skills

Change management

Communication

Stakeholder management

HR systems

Data analytics

Education

Bachelor’s in Human Resources

Master’s in Business Administration

Tools

HR systems

Data analytics

Job description

About TaskUs:

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer:

At TaskUs, we prioritize our employees' well-being by offering

• competitive industry salaries
• comprehensive benefits packages

Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs.

Senior Manager, People Solutions

As a Senior Manager, People Solutions, you will lead a high-performing team responsible for driving enterprise-level HR transformation initiatives that align with organizational strategy. This role demands a strategic and forward-thinking leader with deep expertise in HR processes, systems, and change management. You will spearhead the development and execution of a comprehensive HR transformation roadmap, leveraging innovative technologies and data-driven insights to optimize workflows, improve service delivery, and elevate the employee experience. By guiding the integration of cutting-edge solutions and leading cultural change initiatives, you will ensure seamless adoption of new practices across the organization. In close collaboration with senior leadership and cross-functional partners, you will shape scalable, standardized, and future-ready HR operations that support long-term business success.

Responsibilities:

• Strategic Planning: Develop and execute a comprehensive HR transformation strategy aligned with the organization's business objectives. Identify key areas for improvement and innovation within HR processes, policies, and technologies.
• Change Management: Lead change management initiatives to drive cultural transformation and ensure successful adoption of new HR practices. Develop communication plans to keep stakeholders informed and engaged throughout the transformation process.
• Technology Integration: Evaluate, select, and implement cutting-edge HR technologies to streamline processes and enhance efficiency. Ensure seamless integration of new technologies with existing systems and platforms.
• Process Optimization: Conduct in-depth analysis of current HR processes, identifying areas for improvement and optimization. Design and implement streamlined, standardized, and scalable HR processes.
• Data-Driven Decision-Making: Implement data analytics and reporting tools to provide insights into HR metrics and enable data-driven decision-making. Use data to identify trends, measure the impact of HR initiatives, and drive continuous improvement.
• Stakeholder Collaboration: Collaborate with senior leadership, department heads, and cross-functional teams to understand their HR needs and align HR services with organizational goals. Foster positive relationships with internal and external stakeholders.

Qualifications:

• Bachelor’s or Master’s degree in Human Resources, Business Administration, or a related field.
• Proven experience leading successful HR transformations in complex organizations.
• In-depth knowledge of HR processes, technologies, and best practices.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Change management certification is a plus.
• Experience in implementing HR projects in the BPO industry is required.

Personal Attributes:

• Visionary and strategic thinker.
• Results-driven and focused on continuous improvement.
• Ability to inspire and lead teams through change.
• Strong collaboration and relationship-building skills.
• Adaptable and comfortable working in a fast-paced environment.

How We Partner To Protect You:

TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI:

In TaskUs we believe that innovation and higher performance are brought by people from all walks of life.

We welcome applicants of different backgrounds, demographics, and circumstances.

Inclusive and equitable practices are our responsibility as a business.

TaskUs is committed to providing equal access to opportunities.

If you need reasonable accommodations in any part of the hiring process, please let us know.

TaskUs is looking for ridiculously good talent, and we are excited that you are considering TaskUs for your next career step.

In doing so, we take your security and safety very seriously to ensure as part of the hiring process. Here are a few things that are important to know about our company and recruiting process:

You will never be asked for payment information or banking information during the application or interview process. We WILL NOT ask you for your national ID number (Social Security or Government ID) or date of birth when applying for a position with us.

We have identified several clues to watch out for to help you identify and avoid recruiting scams: TaskUs will never ask for financial information of any kind or for payment of money during the job application process. We do not require any financial, credit card or bank account information and/or any payment of any kind in order to be considered for employment. If you are asked to pay for things like equipment fees, travel fees, or some other deposit or application-processing fee, even if claimed you will be reimbursed, this is not Us. It is a scam. TaskUs does not require personal information including Social Security Number, National ID, Government ID or date of birth as part of the application process.

We may ask for basic contact information such as your email address, phone number, and/or home address to ensure we can contact you.

If you were contacted by a third-party organization claiming to represent TaskUs or hiring on behalf of TaskUs, or if you were contacted in a chat room such as Google Hangouts, Freelancer.com or Telegram app, you should be careful in sharing any information.

TaskUs official chat room is located on our Careers website (taskus.wd1.myworkdayjobs.com/Careers). This is the only chat room where you will find our recruiters.