Senior Manager, Payments Support & Operations

2C2P; Philippines; On-site; PHP 1,800,000 - 2,400,000; Full time

Job summary

2c2p in the Philippines is seeking a Senior Manager, Operations Support to lead the Support team and optimize operations in a startup environment. The role reports to the Director, Philippines and focuses on pre-live and post-launch support, onboarding, and cross-functional collaboration.

The candidate will build and scale the support capability, define KPIs, and drive change across multiple departments while ensuring service reliability and customer satisfaction.

Qualifications

• Minimum 7 years of working experience with at least 2 years in leadership capacity in customer/merchant support.
• Experience in payment processing, merchant acquiring, credit card fraud and chargeback from a financial institution and/or payments company.
• Sound knowledge of merchant risk, payment risk, card association policies, chargeback processes.
• Technical background/experience in the payments industry preferred.
• Experience in early stage start-up, globally matrix organization is a plus.
• Strong command of English, both written and spoken.

Responsibilities

• Overseeing all customer and partner support activities including pre-live and post-launch support.
• Managing partner boarding projects, API/system specification reviews, and downtime resolutions.
• Delivering seamless support and issue resolution to customers, merchants, and partners.
• Building and implementing the support function with processes and tools to meet business goals.
• Defining team structure and driving lean operational improvements.

Skills

Leadership

Payment processing

Risk management

English proficiency

Stakeholder management

Crisis management

Job description

2c2p in the Philippines is seeking a Senior Manager, Operations Support to lead the Support team and optimize operations in a startup environment. The role reports to the Director, Philippines and focuses on pre-live and post-launch support, onboarding, and cross-functional collaboration.

The candidate will build and scale the support capability, define KPIs, and drive change across multiple departments while ensuring service reliability and customer satisfaction.