Senior Manager, Order to Cash

CH01 CHE Fresenius Medical Care (Schweiz) AG; Taguig; Hybrid; PHP 2,000,000 - 2,800,000; Full time

Job summary

CH01 CHE Fresenius Medical Care (Schweiz) AG is seeking an experienced Senior Manager to lead end-to-end Order to Cash operations, driving process improvements, automation, and cash flow optimization. You will coach a high-performing O2C team and partner with Finance, Sales, Credit, Customer Service, and IT to resolve issues and optimize performance.

The role requires 12–15 years in O2C or related finance, with at least 5 years in leadership, strong English communication, and SAP/MS Excel

Qualifications

• Bachelor’s degree in Finance, Accounting, Commerce, or related field.
• 12–15 years in Order to Cash or related finance function, with 5+ years in O2C leadership.
• Strong knowledge of O2C processes including collections, credit, invoicing, cash application.
• Experience leading teams and process improvements, migrations or transitions.
• Strong leadership, stakeholder management, analytical and problem-solving skills.
• Proficiency in Excel; SAP experience is advantageous.
• Strong English communication skills.
• Finance or O2C certifications are a plus.

Responsibilities

• Lead end-to-end O2C operations, including credit management, billing, collections, and cash application.
• Develop and coach the O2C team; foster high-performing culture.
• Partner with Finance, Sales, Credit, Customer Service, and IT to resolve issues.
• Monitor DSO, aging, bad debt provisioning, collection effectiveness.
• Drive process improvements, automation, and system migrations.
• Communicate O2C performance, risks, and improvements to senior stakeholders.
• Ensure compliance with policies and SOX requirements.

Skills

Leadership

Stakeholder management

Analytical skills

MS Excel

SAP

English fluency

Education

Bachelor's degree in Finance/Accounting/Commerce

Tools

MS Office

Job description

Work Schedule: Night shift, with flexibility to adjust working hours when business needs require. Work set-up: Hybrid (3 days onsite)

We are looking for an experienced Order to Cash (O2C) Senior Manager to lead end-to-end O2C operations and drive operational excellence across credit management, billing, collections, cash application, dispute management, and customer master data. This role will lead a team of O2C professionals, partner with key stakeholders across the organization, and champion process improvements and automation to improve cash flow, efficiency, and customer experience.

Key Responsibilities

• Lead and oversee end-to-end Order to Cash operations, including credit management, billing, collections, cash application, disputes, and customer master data.
• Manage, coach, and develop the O2C team while fostering a collaborative and high-performing culture.
• Partner with Finance, Sales, Credit, Customer Service, and IT to resolve operational issues and improve overall process execution.
• Monitor key O2C metrics, including DSO, aging, bad debt provisioning, collection effectiveness, and cash application performance.
• Identify and lead process improvement, automation, systems migration, and transition initiatives.
• Drive initiatives to reduce O2C cycle times, improve cash flow, increase accuracy, and enhance customer experience.
• Ensure compliance with company policies, SOX requirements, and applicable regulatory requirements.
• Manage escalations and effectively communicate O2C performance, risks, and improvement initiatives to senior stakeholders.

What We’re Looking For

• Bachelor’s degree in Finance, Accountancy, Commerce, or a related field, or equivalent relevant experience.
• 12–15 years of experience in Order to Cash or a related Finance function, with at least 5 years in an O2C managerial role.
• Strong knowledge of O2C processes, particularly collections, credit management, invoicing, and cash application.
• Proven experience leading teams and driving process improvements, systems migrations, or operational transitions.
• Strong leadership, stakeholder management, analytical, and problem-solving skills.
• Proficiency in Microsoft Excel and other MS Office applications; SAP experience is an advantage.
• Strong English communication skills.
• Accounting, Finance, or O2C-related certification is an advantage.

Creating a future worth living. For patients. Worldwide. Every day.

Fresenius Medical Care is the world's leading provider of products and services for individuals with kidney disease of which approximately 4.5 million patients worldwide regularly undergo dialysis treatment. United by a shared purpose of creating a future worth living for chronically and critically ill people, we care for around 292,000 dialysis patients around the globe. In addition, we operate around 35 global production sites to provide products such as dialysis machines, dialyzers, and related disposables. We aim to continuously improve our patients’ quality of life by offering them high-quality products as well as innovative technologies and treatment concepts.