Client Service Team Leader, Financial Services

Hispanic Alliance for Career Enhancement

Manila

On-site

PHP 1,000,000 - 2,000,000

Full time

14 days+

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Job summary

Empower seeks a Sr Manager Client Service Team to lead a group of Associate and Lead Associate Client Service Managers. The role directs client services activities, sets objectives, and executes plans aligned with long-term business goals.

You will drive performance, ensure high service quality, and supervise operations while managing resources and escalation paths. A strong background in financial services and leadership is essential for success.

Qualifications

Bachelor's degree in Business, Finance or a related field.
8–10 years financial services experience.
Demonstrated leadership skills.
FINRA fingerprinting required upon hire.

Responsibilities

Direct the service operations, ensuring the delivery of high-level service to internal and external clients.
Improve team/organizational performance through analysis of issues/problems and develop improvement plans with peers.
Anticipate and address expected issues before they arise.
Meet organization objectives and optimize resource use to meet schedules and goals.
Oversee business retention, expense management, and monitoring of service quality with SOX procedures.
Recommend policy changes and establish procedures affecting the organization.
Track and report key department statistics to identify trends and guide actions.
Perform duties inherent in a managerial role.