Senior Manager, Client Services & Team Growth

Empower; Taguig; On-site; PHP 1,800,000 - 2,400,000; Full time

Job summary

Empower in Taguig, Philippines is seeking a senior client service leader to oversee a team of Client Service Managers, drive high-quality service across products, and align operations with regulatory requirements.

The role emphasizes people growth, policy improvements, resource planning, and staying current on legal and regulatory issues impacting Empower's clients. Fluent English and overnight shift availability are required.

Qualifications

• Bachelor’s degree in a related field or an equivalent combination of education and work experience
• 5+ years relevant work experience, or an equivalent combination of training and experience
• Previous management experience leading a client facing a service team
• Previous experience attracting, managing, retaining, and growing/developing staff
• Familiarity with employee benefits recordkeeping systems and processes
• Adept at Microsoft Office software programs
• Fluent English is required
• Ability to work overnight hours
• FINRA fingerprinting is required

Responsibilities

• Manage and oversee assigned Client Service Managers
• Ensure high quality service of individual products is provided to all clients in an efficient, cost-effective manner
• Provide leadership to all members of the team, including their growth and development and job enrichment
• Ensure legal issues and complaints are handled fairly & consistently
• Recommended changes to policies and establish procedures that affect immediate organization
• Meet objectives and determine how to use resources to meet schedules and goals
• Stay current on legal and regulatory issues and how these impact Empower's clients

Skills

Fluent English

Overnight shifts

FINRA fingerprinting

Education

Bachelor’s degree in a related field or an equivalent combination of education and work experience

Tools

Microsoft Office

Job description

Empower in Taguig, Philippines is seeking a senior client service leader to oversee a team of Client Service Managers, drive high-quality service across products, and align operations with regulatory requirements.

The role emphasizes people growth, policy improvements, resource planning, and staying current on legal and regulatory issues impacting Empower's clients. Fluent English and overnight shift availability are required.