Senior Loan Processing & Compliance Specialist

ING Hubs Türkiye; Manila; Hybrid; PHP 573,000 - 764,000; Full time

Job summary

ING Hubs Türkiye is looking for a diligent professional to support our loan operations. You will work closely with Agents to ensure smooth loan processing, accurate documentation and strict compliance across all transactions, helping to maintain high-quality service for our clients.

In this role you will review submissions, coordinate with internal teams and external partners, resolve queries, and identify improvements to boost efficiency.

Responsibilities

• Works closely with Agents, ensuring smooth loan processing, documentation and compliance.
• Processes loan transactions, verifying lender information, coordinating with internal teams and external parties, and maintaining operational efficiency.
• Reviews and process loans submitted by Agent locations ensuring completeness and accuracy.
• Acts as liaison between lending entities and Agent locations providing support and resolving queries.
• Assists in day-to-day operations.
• Identifies discrepancies in loan transactions, perform quality checks and escalte potential risks to appropriate teams/individuals.
• Addresses queries regarding loan process, transactions, etc.
• Suggest and implement enhancements to improve efficiency.
• Ensures that all transactions assigned are handled efficiently and effectively in accordance with the applicable service agreement.

Job description

ING Hubs Türkiye is looking for a diligent professional to support our loan operations. You will work closely with Agents to ensure smooth loan processing, accurate documentation and strict compliance across all transactions, helping to maintain high-quality service for our clients.

In this role you will review submissions, coordinate with internal teams and external partners, resolve queries, and identify improvements to boost efficiency.