Senior Analyst

ING Hubs Türkiye; Manila; Hybrid; PHP 573,000 - 764,000; Full time

Job summary

ING Hubs Türkiye is looking for a diligent professional to support our loan operations. You will work closely with Agents to ensure smooth loan processing, accurate documentation and strict compliance across all transactions, helping to maintain high-quality service for our clients.

In this role you will review submissions, coordinate with internal teams and external partners, resolve queries, and identify improvements to boost efficiency.

Responsibilities

• Works closely with Agents, ensuring smooth loan processing, documentation and compliance.
• Processes loan transactions, verifying lender information, coordinating with internal teams and external parties, and maintaining operational efficiency.
• Reviews and process loans submitted by Agent locations ensuring completeness and accuracy.
• Acts as liaison between lending entities and Agent locations providing support and resolving queries.
• Assists in day-to-day operations.
• Identifies discrepancies in loan transactions, perform quality checks and escalte potential risks to appropriate teams/individuals.
• Addresses queries regarding loan process, transactions, etc.
• Suggest and implement enhancements to improve efficiency.
• Ensures that all transactions assigned are handled efficiently and effectively in accordance with the applicable service agreement.

Job description

Key Responsibilities

• Works closely with Agents, ensuring smooth loan processing, documentation and compliance.
• Processes loan transactions, verifying lender information, coordinating with internal teams and external parties, and maintaining operational efficiency.
• Reviews and process loans submitted by Agent locations ensuring completeness and accuracy.
• Acts as liaison between lending entities and Agent locations providing support and resolving queries.
• Assists in day-to-day operations.
• Identifies discrepancies in loan transactions, perform quality checks and escalte potential risks to appropriate teams/individuals.
• Addresses queries regarding loan process, transactions, etc.
• Suggest and implement enhancements to improve efficiency.
• Ensures that all transactions assigned are handled efficiently and effectively in accordance with the applicable service agreement.

We’re a global bank with a strong European base, and our more than 60,000 colleagues serve around 38 million customers and corporate clients in over 40 countries.

Joining ING means working with friendly and collaborative people towards making a positive impact on people and planet. We believe in empowering the people around us and our customers to stay a step ahead. Working here means having the autonomy to drive progress, helping to create superior customer value and contributing to our ambition of putting sustainability at the heart of everything we do. Here, we’re more than just a workplace – we’re a community of innovators, problem-solvers, and forward-thinkers, dedicated to making a real impact. Whether you’re just starting your career or seeking the next big challenge, we have opportunities that will inspire and push you to grow.