Senior Lifestyle & Travel Specialist

Outsourced; Quezon City; Remote; PHP 670.000 - 1.228.000; Vollzeit

Zusammenfassung

Outsourced is seeking a Senior Lifestyle & Travel Specialist to join our home-based operations. You will provide after-hours coverage for UHNWIs and premium clients across Europe and US time zones, delivering travel adjustments, bookings, and concierge services with discretion and professionalism.

The role requires strong luxury travel experience, exceptional English communication, and flexibility to rotate nights and weekends as needed to support global coverage.

Qualifikationen

• Minimum 5+ years in luxury travel, lifestyle concierge, or premium customer service for UHNWIs/VIPs.
• Exceptional, fluent written and spoken English.
• Bonus: second European or regional language (French, Spanish, or Italian).
• Availability to work night shifts, weekends, and holiday rotations for global coverage.
• Tech-savvy and comfortable with internal communication tools, travel booking platforms, and CRM systems.

Aufgaben

• Direct, real-time communication with UHNW clients to handle travel adjustments, bookings, and concierge requests.
• Autonomously resolve complex travel and lifestyle inquiries during off-peak hours.
• Work closely with UK and US colleagues to ensure smooth shift handovers and continuity.
• Deliver executive-level, highly polished responses tailored to high-profile clients.

Kenntnisse

Luxury travel

Customer service

Discretion

Communication

Time zone coordination

Tools

CRM platforms

Travel booking tools

Jobbeschreibung

Role: Senior Lifestyle & Travel Specialist

Work set up:

Home-based

Working Days:

Wednesday–Sunday, with Monday and Tuesday as rest days

Working Hours:

* Weekdays (Wednesday–Friday): 6:00 AM – 3:00 PM PH Time * Weekends (Saturday–Sunday): 5:00 PM – 2:00 AM PH Time. Schedule Flexibility: Open to night shifts, weekends and holiday rotations when needed, to support global coverage (for example, European and US time zone overlaps)

Industry:

High-End Travel, Concierge, & Lifestyle Management

About Us

Outsourced.ph is a leading ISO certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1000 talented professionals.

About the Role

We are seeking an experienced, high-caliber Senior Lifestyle & Travel Specialist to join the team.

In this role, you will act as a fully integrated member of our core operations team—not as a basic ticket-dispatcher or third-party service agent. You will provide crucial after-hours coverage for our global base of Ultra-High-Net-Worth Individuals (UHNWIs), sports professionals, and entertainment clients across different time zones. You must bring genuine travel domain expertise, exceptional communication skills, and the discretion required to serve high-profile clients.

Key Responsibilities

• High-Touch Client Support:Direct, real-time communication with UHNW clients via dedicated channels (e.g., WhatsApp, phone, email) to handle travel adjustments, bookings, and concierge requests.
• End-to-End Problem Solving:Autonomously resolve complex travel and lifestyle inquiries during off-peak UK hours without pushing issues to the next shift unless escalation is strictly necessary.
• Seamless Team Collaboration:Work in close tandem with UK and US-based colleagues to manage seamless shift handovers and maintain service continuity.
• Tailored Service Delivery:Understand and anticipate the unique preferences of high-profile, high-net-worth clients, delivering executive-level, highly polished, and proactive responses.

Qualifications & Experience

• Experience:Minimum 5+ years of experience in luxury travel, lifestyle concierge, high-end hospitality, or premium customer service catering to UHNWIs/VIPs.
• Communication:Exceptional, spontaneous, and flawless written and spoken English.
• Language Skills (Bonus):Fluency in a second European or regional language (French, Spanish, or Italian) is highly preferred.
• Availability:Flexibility to work night shifts, weekends, and holiday rotations to provide global coverage (e.g., European/US time zone overlaps).
• Technical Aptitude:Tech-savvy and adaptable to internal communication tools, travel booking platforms, and CRM systems.
• High-Touch Service Focus:Deep understanding of the service standard gap between standard customer service and UHNW concierge care.
• Resourcefulness & Autonomy:Strong initiative and critical thinking to handle high-stakes travel scenarios independently.
• Discretion & Professionalism:Absolute confidentiality and composure when dealing with sensitive client requests.
• Work Ethic & Flexibility:Strong dedication, adaptability, and motivation to thrive in an environment with high accountability.

Note: As part of our recruitment process, we conduct background checks on all hired candidates. Please ensure that all required documents are prepared and submitted promptly.