Senior Lifestyle and Travel Specialist

Outsourced Quality Assured Services Pty; Philippinen; Remote; PHP 800.000 - 1.200.000; Vollzeit

Zusammenfassung

Outsourced.ph is seeking a Senior Lifestyle & Travel Specialist to provide crucial after-hours coverage for UHNWIs, sports professionals, and entertainment clients. This home-based role requires strong travel domain expertise, exceptional communication, and the discretion to serve high-profile clients across multiple time zones.

Work days are Wednesday to Sunday with Monday and Tuesday off; hours include early mornings in PH time and evenings for UK/US overlaps, with flexibility for night

Qualifikationen

• Minimum 5+ years in luxury travel or concierge for UHNWIs.
• Excellent written and spoken English.
• Willingness to work night shifts, weekends, and holiday rotations.
• Proficient with travel booking platforms and CRM systems.

Aufgaben

• Direct real-time UHNW client communications for travel changes.
• Resolve complex inquiries during off-peak hours.
• Coordinate with UK and US teams for seamless handovers.
• Deliver tailored, discreet, executive-level responses.

Kenntnisse

5+ years exp

English fluency

Night shift

UHNW travel

Tech-savvy

Tools

CRM systems

Travel booking platforms

Internal communication tools

Jobbeschreibung

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Senior Lifestyle and Travel Specialist

Full Time Employee

Job Summary

Provide crucial after-hours coverage for our global base of Ultra-High-Net-Worth Individuals (UHNWIs), sports professionals, and entertainment clients

Job Description

Role: Senior Lifestyle & Travel Specialist

Work set up: Home-based

Working Days: Wednesday–Sunday, with Monday and Tuesday as rest days

Working Hours: * Weekdays (Wednesday–Friday): 6:00 AM – 3:00 PM PH Time * Weekends (Saturday–Sunday): 5:00 PM – 2:00 AM PH Time. Schedule Flexibility: Open to night shifts, weekends and holiday rotations when needed, to support global coverage (for example, European and US time zone overlaps)

Industry: High-End Travel, Concierge, & Lifestyle Management

About Us

Outsourced.ph is a leading ISO certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1000 talented professionals.

About the Role

We are seeking an experienced, high-caliber Senior Lifestyle & Travel Specialist to join the team. In this role, you will act as a fully integrated member of our core operations team—not as a basic ticket-dispatcher or third-party service agent. You will provide crucial after-hours coverage for our global base of Ultra-High-Net-Worth Individuals (UHNWIs), sports professionals, and entertainment clients across different time zones. You must bring genuine travel domain expertise, exceptional communication skills, and the discretion required to serve high-profile clients.

Key Responsibilities

• High-Touch Client Support:Direct, real-time communication with UHNW clients via dedicated channels (e.g., WhatsApp, phone, email) to handle travel adjustments, bookings, and concierge requests.
• End-to-End Problem Solving:Autonomously resolve complex travel and lifestyle inquiries during off-peak UK hours without pushing issues to the next shift unless escalation is strictly necessary.
• Seamless Team Collaboration:Work in close tandem with UK and US-based colleagues to manage seamless shift handovers and maintain service continuity.
• Tailored Service Delivery:Understand and anticipate the unique preferences of high-profile, high-net-worth clients, delivering executive-level, highly polished, and proactive responses.

Qualifications & Experience

• Experience:Minimum 5+ years of experience in luxury travel, lifestyle concierge, high-end hospitality, or premium customer service catering to UHNWIs/VIPs.
• Communication:Exceptional, spontaneous, and flawless written and spoken English.
• Language Skills (Bonus):Fluency in a second European or regional language (French, Spanish, or Italian) is highly preferred.
• Availability:Flexibility to work night shifts, weekends, and holiday rotations to provide global coverage (e.g., European/US time zone overlaps).
• Technical Aptitude:Tech-savvy and adaptable to internal communication tools, travel booking platforms, and CRM systems.

Key Competencies & Soft Skills

• High-Touch Service Focus:Deep understanding of the service standard gap between standard customer service and UHNW concierge care.
• Resourcefulness & Autonomy:Strong initiative and critical thinking to handle high-stakes travel scenarios independently.
• Discretion & Professionalism:Absolute confidentiality and composure when dealing with sensitive client requests.
• Work Ethic & Flexibility:Strong dedication, adaptability, and motivation to thrive in an environment with high accountability.

Note: As part of our recruitment process, we conduct background checks on all hired candidates. Please ensure that all required documents are prepared and submitted promptly.