Senior Lead Engineer – R01570713

Brillio; Hinoba-an; On-site; PHP 1,800,000 - 2,400,000; Full time

Job summary

Brillio is seeking an experienced Salesforce Architect to design and implement scalable Sales Cloud solutions and related Salesforce technologies. You will lead customization across Sales, Service, and Experience Clouds, develop Apex and LWC, and integrate with external platforms such as Genesys and Data Cloud.

Experience with OpenAI API integration and AI-driven automation is highly valued. The role requires deep expertise in Salesforce and a track record of mentoring engineers, delivering

Qualifications

• 8+ years hands-on experience in Salesforce solution design and implementation.
• Experience across Sales Cloud, Service Cloud, and Experience Cloud.
• Proven integration experience with Genesys and Data Cloud.

Responsibilities

• Design and implement scalable Salesforce Sales Cloud solutions.
• Lead customization across Clouds to optimize sales processes.
• Develop and maintain Apex, LWC, and custom agents.
• Integrate Salesforce with external platforms like Genesys and Data Cloud.
• Drive AI adoption using OpenAI APIs within Salesforce.
• Oversee territory planning, automation, and forecast reporting.
• Collaborate with cross-functional teams and mentor juniors.

Skills

Salesforce Service Cloud

Salesforce Experience Cloud

Salesforce Platform customization

Apex programming

Custom agent frameworks

Salesforce Data Cloud integration

Genesys integration

OpenAI API integration

Education

Bachelor's degree in Computer Science or IT

Salesforce Platform Developer I/II

Tools

Salesforce DevOps tools

CI/CD pipelines

Job description

Experience Range:

With at least 8 years of hands-on experience in Salesforce solution design and implementation, including significant expertise in Sales Cloud and related Salesforce technologies, up to 8 years total.

Key Responsibilities:

• Design and implement scalable Salesforce Sales Cloud solutions that meet business requirements and adhere to industry best practices.
• Lead customization and configuration efforts across Salesforce Sales, Service, and Experience Clouds to optimize sales processes, territory planning, and opportunity management, delivering measurable improvements in efficiency.
• Develop and maintain Apex classes, triggers, and Lightning Web Components (LWC), as well as custom agents, to extend Salesforce platform functionality.
• Integrate Salesforce with external platforms such as Genesys and Data Cloud, ensuring seamless data flow and robust system interoperability.
• Drive adoption and integration of AI technologies, including OpenAI APIs, to enhance automation, insights, and agent productivity within Salesforce.
• Oversee territory planning, sales automation, and forecast management using advanced Salesforce features, ensuring accurate and timely reporting.
• Collaborate with cross-functional teams to gather requirements, resolve technical issues, and deliver end-to-end Salesforce solutions.
• Maintain high-quality technical documentation and mentor junior engineers on Salesforce best practices and emerging technologies.

Required Skills:

• Salesforce Service Cloud
• Salesforce Experience Cloud
• Salesforce Platform customization and configuration
• Apex programming
• Custom agent frameworks on Salesforce
• Salesforce Data Cloud integration
• Genesys integration with Salesforce
• OpenAI API integration with Salesforce

Preferred Skills:

• Salesforce Certified Application Architect or System Architect
• Expertise with Salesforce Data Cloud advanced features
• Hands-on experience with Salesforce DevOps tools and CI/CD pipelines
• Knowledge of advanced sales analytics and reporting in Salesforce
• Familiarity with multi-cloud Salesforce implementations
• Experience with custom agent frameworks beyond Agentforce

Desired Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a closely related discipline
• Salesforce Certified Platform Developer I or II