Senior Lead Engineer – R01570686

Brillio; Hinoba-an; On-site; PHP 1,200,000 - 2,000,000; Full time

Job summary

Brillio in the Philippines seeks a Senior Salesforce Architect to design and implement scalable Sales Cloud solutions and integrate external platforms. You will lead customization across Sales, Service, and Experience Clouds, develop Apex classes and LWCs, and mentor junior engineers.

You will collaborate with cross-functional teams, ensure data interoperability with Genesys and Data Cloud, and drive AI-driven automation using OpenAI APIs to improve forecasting and productivity.

Qualifications

• Bachelor’s degree or higher in CS/IT or related field.
• Salesforce Developer certification is preferred.
• Experience with Sales Cloud and related Salesforce technologies is required.

Responsibilities

• Design and implement scalable Salesforce Sales Cloud solutions per requirements.
• Lead customization/configuration across Sales, Service, and Experience Clouds.
• Develop and maintain Apex classes, triggers, and LWCs.
• Integrate Salesforce with Genesys and Data Cloud.
• Drive AI adoption using OpenAI APIs to boost productivity.
• Oversee forecasting and territory planning in Salesforce.
• Collaborate with cross-functional teams to deliver end-to-end solutions.
• Mentor junior engineers on best practices.

Skills

Salesforce Service Cloud

Salesforce Experience Cloud

Salesforce Platform customization and"

Apex programming

Custom agent frameworks on Salesforce

Salesforce Data Cloud integration

Genesys integration with Salesforce

OpenAI API integration with Salesforce

Education

Bachelor’s degree in Computer Science, IT, or related discipline

Salesforce Certified Platform Developer I or II

Job description

Experience Range:

With at least 5 years of hands-on experience in Salesforce solution design and implementation, including significant expertise in Sales Cloud and related Salesforce technologies, up to 8 years total.

Key Responsibilities:

• Design and implement scalable Salesforce Sales Cloud solutions that meet business requirements and adhere to industry best practices.
• Lead customization and configuration efforts across Salesforce Sales, Service, and Experience Clouds to optimize sales processes, territory planning, and opportunity management, delivering measurable improvements in efficiency.
• Develop and maintain Apex classes, triggers, and Lightning Web Components (LWC), as well as custom agents, to extend Salesforce platform functionality.
• Integrate Salesforce with external platforms such as Genesys and Data Cloud, ensuring seamless data flow and robust system interoperability.
• Drive adoption and integration of AI technologies, including OpenAI APIs, to enhance automation, insights, and agent productivity within Salesforce.
• Oversee territory planning, sales automation, and forecast management using advanced Salesforce features, ensuring accurate and timely reporting.
• Collaborate with cross-functional teams to gather requirements, resolve technical issues, and deliver end-to-end Salesforce solutions.
• Maintain high-quality technical documentation and mentor junior engineers on Salesforce best practices and emerging technologies.

Required Skills:

• Salesforce Service Cloud
• Salesforce Experience Cloud
• Salesforce Platform customization and configuration
• Apex programming
• Custom agent frameworks on Salesforce
• Salesforce Data Cloud integration
• Genesys integration with Salesforce
• OpenAI API integration with Salesforce

Preferred Skills:

• Salesforce Certified Application Architect or System Architect
• Expertise with Salesforce Data Cloud advanced features
• Hands-on experience with Salesforce DevOps tools and CI/CD pipelines
• Knowledge of advanced sales analytics and reporting in Salesforce
• Familiarity with multi-cloud Salesforce implementations
• Experience with custom agent frameworks beyond Agentforce

Desired Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a closely related discipline
• Salesforce Certified Platform Developer I or II