Senior L2 Application Support Engineer

Globe Telecom, Inc.; Manila; Hybrid; PHP 1,500,000 - 2,600,000; Full time

Benefits offered by this job

Career growth opportunities

Collaborative team environment

Competitive compensation package

Job summary

Globe Telecom, Inc. is seeking an experienced IT operations professional to own end-to-end incident management, root-cause analysis, and rapid remediation in a busy fintech-enabled environment.

You will work with Dev, QA, and architecture teams to diagnose production issues, document findings, and drive fixes with clear RCA and runbooks. The role requires hands-on expertise in Unix/Linux, MySQL/PostgreSQL, Kubernetes, and ITSM platforms, with a track record of independent, decisive action in

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or equivalent.
• At least 7 years in IT application support, SRE, DevOps, or related technical operations role.
• At least 3 years in a senior L2/L3 production support role in a high-traffic, distributed, cloud-native environment.
• Demonstrated ability to work independently and own services without supervision.
• Hands-on experience with Unix/Linux, relational databases (MySQL or PostgreSQL), Kubernetes, and ITSM platforms.
• Ability to read and navigate application source code for root cause analysis and solution formulation.

Responsibilities

• Investigate escalated incidents using logs, traces, DB queries, and code analysis; document root causes.
• Replicate production issues end-to-end; create structured RCA with trigger, failure, blast radius, and business impact.
• Propose target fix directions based on root cause and failure patterns.
• Raise and document precise bugs with reproduction steps, logs, and impact.
• Collaborate with Dev/QA/Architect teams to drive solutions to production and close issues.

Skills

Unix/Linux

Relational databases

Kubernetes

ITSM platform

Education

Bachelor's degree in Computer Science or IT

Tools

MySQL / PostgreSQL

Kubernetes

Job description

Globe Telecom, Inc. is seeking an experienced IT operations professional to own end-to-end incident management, root-cause analysis, and rapid remediation in a busy fintech-enabled environment.

You will work with Dev, QA, and architecture teams to diagnose production issues, document findings, and drive fixes with clear RCA and runbooks. The role requires hands-on expertise in Unix/Linux, MySQL/PostgreSQL, Kubernetes, and ITSM platforms, with a track record of independent, decisive action in