Senior L2 App Support & Automation Lead

Globe Telecom, Inc.; Metro Manila; On-site; PHP 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Competitive compensation

Flexible benefits

Job summary

GCash is seeking a Lead Automation Engineer in the Philippines to design, build, and maintain AI automations for deployment readiness reviews, failure analysis, and incident diagnosis. You will collaborate with L2/L3, SRE, and OSS teams to create internal tools, APIs, and data integrations that reduce manual toil and strengthen pipelines.

This hands-on role requires Python, SQL, REST APIs, cloud familiarity, and a collaborative mindset to translate operational pain points into scalable tooling.

Qualifications

• Strong hands-on software engineering across backend, scripting, and internal tooling.
• Proficiency in Python for automation and process optimization.
• Strong SQL capability for data analysis and diagnostics.
• Experience with REST APIs and front-end tech for internal UI when needed.
• Familiarity with cloud, containers, and modern deployments.
• CI/CD and version control knowledge.
• Strong troubleshooting and cross-functional communication.
• Experience applying AI and automation to improve speed and quality.

Responsibilities

• Design, build, and maintain AI automations for deployment readiness review, failed deployment analysis, and incident diagnosis.
• Develop internal applications, scripts, and services to eliminate manual L2 and SRE tasks and improve operational efficiency.
• Create workflow automations that validate change requirements, check ticket completeness, and enforce operational guardrails before human review.
• Build tooling for release governance, CAB support, deployment coordination, and structured risk assessment.
• Convert repeated support issues, troubleshooting patterns, and review checklists into reusable automations, scripts, and knowledge assets.
• Develop and maintain backend services, APIs, data integrations, and lightweight frontends needed to deliver internal automation products.
• Use SQL and data access patterns to support diagnostics, extraction, transformation, validation, and operational analysis.
• Strengthen delivery pipelines, quality gates, observability, and monitoring so automations are reliable and production-ready.
• Troubleshoot issues across application, backend, deployment, and workflow layers, then drive permanent fixes through tooling and automation.
• Collaborate with engineers, support teams, and operational stakeholders to prioritize high-impact automation opportunities and deliver usable solutions.

Skills

Python

SQL

REST APIs

Cloud environments

CI/CD

Debugging

Team collaboration

Job description

GCash is seeking a Lead Automation Engineer in the Philippines to design, build, and maintain AI automations for deployment readiness reviews, failure analysis, and incident diagnosis. You will collaborate with L2/L3, SRE, and OSS teams to create internal tools, APIs, and data integrations that reduce manual toil and strengthen pipelines.

This hands-on role requires Python, SQL, REST APIs, cloud familiarity, and a collaborative mindset to translate operational pain points into scalable tooling.