Lead AI Automation & L2 App Support

Globe Telecom, Inc.; Philippines; On-site; PHP 1,800,000 - 3,000,000; Full time

Benefits offered by this job

Career growth opportunities

Dynamic collaborative team

Flexible compensation and benefits

Job summary

GCash, the Philippines' leading FinTech app, seeks a Lead Automation/Platform engineer to design and build AI automations that improve deployment readiness, incident analysis, and operational efficiency.

The role focuses on transforming manual L2/SRE tasks into reusable tooling, developing backend services and internal UI where needed, and collaborating with cross-functional teams to reduce toil and accelerate reliable releases.

Qualifications

• Strong hands-on software engineering capability across backend, scripting, and internal tooling development.
• Strong Python proficiency for automation, services, and process optimization.
• Strong SQL capability for data analysis, troubleshooting, and query optimization.
• Working knowledge of JavaScript, HTML, CSS, and modern web frameworks for internal UI development when needed.
• Experience building or consuming REST APIs and integrating third-party or cross-platform services.
• Familiarity with cloud environments, containerized workloads, and modern deployment patterns.
• Working knowledge of CI/CD, source control, and release engineering practices.
• Strong troubleshooting, analytical, and cross-functional communication skills suited to operational environments.
• Demonstrated ability to apply AI and automation tools in daily engineering work to improve speed, consistency, and quality.

Responsibilities

• Design, build, and maintain AI automations for deployment readiness review, failed deployment analysis, and incident diagnosis.
• Develop internal applications, scripts, and services that eliminate manual L2 and SRE tasks and improve operational efficiency.
• Create workflow automations that validate change requirements, check ticket completeness, and enforce operational guardrails before human review.
• Build and improve tooling for release governance, CAB support, deployment coordination, and structured risk assessment.
• Convert repeated support issues, troubleshooting patterns, and review checklists into reusable automations, scripts, and knowledge assets.
• Develop and maintain backend services, APIs, data integrations, and lightweight frontends needed to deliver internal automation products.
• Use SQL and data access patterns to support diagnostics, extraction, transformation, validation, and operational analysis.
• Strengthen delivery pipelines, quality gates, observability, and monitoring so automations are reliable and production-ready.
• Troubleshoot issues across application, backend, deployment, and workflow layers, then drive permanent fixes through tooling and automation.
• Collaborate with engineers, support teams, and operational stakeholders to prioritize high-impact automation opportunities and deliver usable solutions.

Skills

Python

SQL

JavaScript/HTML/CSS

REST APIs

Cloud platforms

CI/CD

Troubleshooting

Cross-functional communication

AI/Automation awareness

Tools

Docker

CI/CD pipelines

Git

Job description

GCash, the Philippines' leading FinTech app, seeks a Lead Automation/Platform engineer to design and build AI automations that improve deployment readiness, incident analysis, and operational efficiency.

The role focuses on transforming manual L2/SRE tasks into reusable tooling, developing backend services and internal UI where needed, and collaborating with cross-functional teams to reduce toil and accelerate reliable releases.