Lead, Transformation L2 Application Support

Globe Telecom, Inc.; Philippines; On-site; PHP 1,800,000 - 3,000,000; Full time

Benefits offered by this job

Career growth opportunities

Dynamic collaborative team

Flexible compensation and benefits

Job summary

GCash, the Philippines' leading FinTech app, seeks a Lead Automation/Platform engineer to design and build AI automations that improve deployment readiness, incident analysis, and operational efficiency.

The role focuses on transforming manual L2/SRE tasks into reusable tooling, developing backend services and internal UI where needed, and collaborating with cross-functional teams to reduce toil and accelerate reliable releases.

Qualifications

• Strong hands-on software engineering capability across backend, scripting, and internal tooling development.
• Strong Python proficiency for automation, services, and process optimization.
• Strong SQL capability for data analysis, troubleshooting, and query optimization.
• Working knowledge of JavaScript, HTML, CSS, and modern web frameworks for internal UI development when needed.
• Experience building or consuming REST APIs and integrating third-party or cross-platform services.
• Familiarity with cloud environments, containerized workloads, and modern deployment patterns.
• Working knowledge of CI/CD, source control, and release engineering practices.
• Strong troubleshooting, analytical, and cross-functional communication skills suited to operational environments.
• Demonstrated ability to apply AI and automation tools in daily engineering work to improve speed, consistency, and quality.

Responsibilities

• Design, build, and maintain AI automations for deployment readiness review, failed deployment analysis, and incident diagnosis.
• Develop internal applications, scripts, and services that eliminate manual L2 and SRE tasks and improve operational efficiency.
• Create workflow automations that validate change requirements, check ticket completeness, and enforce operational guardrails before human review.
• Build and improve tooling for release governance, CAB support, deployment coordination, and structured risk assessment.
• Convert repeated support issues, troubleshooting patterns, and review checklists into reusable automations, scripts, and knowledge assets.
• Develop and maintain backend services, APIs, data integrations, and lightweight frontends needed to deliver internal automation products.
• Use SQL and data access patterns to support diagnostics, extraction, transformation, validation, and operational analysis.
• Strengthen delivery pipelines, quality gates, observability, and monitoring so automations are reliable and production-ready.
• Troubleshoot issues across application, backend, deployment, and workflow layers, then drive permanent fixes through tooling and automation.
• Collaborate with engineers, support teams, and operational stakeholders to prioritize high-impact automation opportunities and deliver usable solutions.

Skills

Python

SQL

JavaScript/HTML/CSS

REST APIs

Cloud platforms

CI/CD

Troubleshooting

Cross-functional communication

AI/Automation awareness

Tools

Docker

CI/CD pipelines

Git

Job description

Do you want to take the first step in making Filipinos' lives better everyday? Here in GCash we want to stay at the forefront of the FinTech industry by creating innovative, meaningful, and convenient financial solutions for the nation! G ka ba? Join the G Nation today!

Organizational context:

Level: Lead individual contributor with no direct reports in the baseline JD structure. Functionally aligned to transformation, L2 support, and automation/tooling work across SRE and adjacent operational teams. Works closely with L2, L3, ODM, GCC, FR, RTE, SRE, and DBA partners to turn operational pain points into scalable tooling and automation solutions.

Key responsibilities

• Design, build, and maintain AI automations for deployment readiness review, failed deployment analysis, and incident diagnosis.
• Develop internal applications, scripts, and services that eliminate manual L2 and SRE tasks and improve operational efficiency.
• Create workflow automations that validate change requirements, check ticket completeness, and enforce operational guardrails before human review.
• Build and improve tooling for release governance, CAB support, deployment coordination, and structured risk assessment.
• Convert repeated support issues, troubleshooting patterns, and review checklists into reusable automations, scripts, and knowledge assets.
• Develop and maintain backend services, APIs, data integrations, and lightweight frontends needed to deliver internal automation products.
• Use SQL and data access patterns to support diagnostics, extraction, transformation, validation, and operational analysis.
• Strengthen delivery pipelines, quality gates, observability, and monitoring so automations are reliable and production-ready.
• Troubleshoot issues across application, backend, deployment, and workflow layers, then drive permanent fixes through tooling and automation.
• Collaborate with engineers, support teams, and operational stakeholders to prioritize high-impact automation opportunities and deliver usable solutions.

Required skills and experience

• Strong hands-on software engineering capability across backend, scripting, and internal tooling development.
• Strong Python proficiency for automation, services, and process optimization.
• Strong SQL capability for data analysis, troubleshooting, and query optimization.
• Working knowledge of JavaScript, HTML, CSS, and modern web frameworks for internal UI development when needed.
• Experience building or consuming REST APIs and integrating third-party or cross-platform services.
• Familiarity with cloud environments, containerized workloads, and modern deployment patterns.
• Working knowledge of CI/CD, source control, and release engineering practices.
• Strong troubleshooting, analytical, and cross-functional communication skills suited to operational environments.
• Demonstrated ability to apply AI and automation tools in daily engineering work to improve speed, consistency, and quality.

Preferred profile

• Experience in L2 application support, SRE-adjacent operations, or production engineering environments where automation can materially reduce toil.
• Experience building internal tools for deployment governance, incident handling, troubleshooting, or operational reporting.
• Experience turning ambiguous operational pain points into practical, low-friction tools adopted by engineers and support teams.

What We Offer

Opportunity for career growth and development in the #1 FinTech company in the country Working with a dynamic and highly collaborative team who want to change the game A company that values their people with highly competitive and flexible compensation and benefits package is the #1 Finance App in the Philippines.

Through the GCash App, 81M registered users can easily purchase prepaid airtime; purchase from over 6M partner merchants and social sellers; send and receive money anywhere in the Philippines, even to other bank accounts; pay bills at over 1,800 partner billers nationwide; and get access to savings, credit, loans, insurance and investments, and so much more, all at the convenience of their smartphones.

GCash is a wholly-owned subsidiary of Mynt (Globe Fintech Innovations, Inc.) since 2015. Mynt, Inc. is the parent company of GCash, the Philippines#1 finance superapp, advancing financial inclusion through 'Finance for All'. G-Xchange, Inc. (GXI) is the payments company for GCash. GXI is a BSP-licensed e-money issuer responsible for the digital payments and electronic money activities in the GCash app. Fuse Financing, Inc. is the financing company for GCash. Fuse provides eligible users with access to fair and digitally-enabled credit products and solutions. Ryse, Inc. broadens access to investments that are easy to use and understand, supporting wealth-building for Filipinos at different stages of their financial journey. BlockG Virtual Assets, Inc. supports responsible participation in digital assets, helping build trust and long-term confidence in the continuously evolving digital landscape.