Senior Jifflenow Solutions Specialist

Cvent, Inc.; Hinoba-an; On-site; PHP 600,000 - 900,000; Full time

Job summary

Cvent, Inc. is seeking a Senior Solutions Specialist in the Philippines to actively oversee the configuration of Jifflenow and serve as the primary point of contact for clients using Cvent’s software.

You will join the Client Services team and deliver best-in-class customer service while leveraging deep product knowledge. You will spend a large portion of your day assisting clients by phone or email, collaborating cross-functionally to tailor solutions, and mentoring team members to drive

Qualifications

• Passion for helping clients succeed with technical products and services.
• Excellent verbal and written communication in a fast-paced environment.
• Ability to translate customer needs into tailored solutions.

Responsibilities

• Onboard new Jifflenow clients through training and account setup.
• Demonstrate deep product knowledge when assisting customers on calls.
• Collaborate with team to discuss customer needs and make recommendations.
• Gather customer requests for future product releases and relay to tech teams.
• Contribute to knowledge base and customer-facing documentation.
• Mentor newer team members during training processes.
• Support customers via phone and email with product expertise.
• Collaborate with sales to introduce new features and opportunities.

Skills

Customer focus

Communication skills

Problem solving

Technical aptitude

Team collaboration

Education

Bachelor's degree

Tools

Jifflenow

Cvent platform

Job description

Cvent, Inc. is seeking a Senior Solutions Specialist in the Philippines to actively oversee the configuration of Jifflenow and serve as the primary point of contact for clients using Cvent’s software.

You will join the Client Services team and deliver best-in-class customer service while leveraging deep product knowledge. You will spend a large portion of your day assisting clients by phone or email, collaborating cross-functionally to tailor solutions, and mentoring team members to drive