Senior ITSM Customer Success Leader

SolarWinds; Manila; On-site; PHP 900,000 - 1,800,000; Full time

Job summary

SolarWinds is seeking an Account Manager in Manila to steward large customer relationships, drive retention, and promote adoption of our SaaS solutions. You will own deployments, maintain ongoing engagement, and influence cross-functional teams with customer feedback.

You should have 3+ years in account management or customer success, strong communication, and experience with CRM/ERP tools and customer success platforms such as Gainsight or Totango.

Qualifications

• Excellent written and verbal communication.
• Experience with Tech Touch platforms (Gainsight or Totango).
• Advanced Microsoft Office suite skills.
• CRM/ERP experience (Salesforce, NetSuite, etc.).
• Strong technical acumen: networks, software, licensing.
• Proven track record meeting goals and KPIs.
• 3+ years in account management, sales, or customer success.

Responsibilities

• Manage large customer accounts to maximize retention and product adoption.
• Serve as primary relationship owner during deployment.
• Maintain regular contact with larger assigned accounts.
• Deliver value conversations on SolarWinds products and trends.
• Record customer details and activities in CRM; identify at-risk customers.

Skills

Customer success

Account management

Communication

Problem solving

KPIs / targets

Tools

Gainsight

Totango

Salesforce

NetSuite

Job description

SolarWinds is seeking an Account Manager in Manila to steward large customer relationships, drive retention, and promote adoption of our SaaS solutions. You will own deployments, maintain ongoing engagement, and influence cross-functional teams with customer feedback.

You should have 3+ years in account management or customer success, strong communication, and experience with CRM/ERP tools and customer success platforms such as Gainsight or Totango.