EMEA Customer Success Manager — Growth & Retention

Solarwinds Software Asia Pte. Ltd. Philippine Branch; Manila; Presencial; PHP 500 000 - 900 000; Tempo integral

Resumo da oferta

SolarWinds Software Asia Pte. Ltd. Philippine Branch is seeking a customer success professional to actively manage accounts using Tech Touch approaches.

You will aim to maximize retention, product adoption, and advocacy while maintaining strong customer relationships and coordinating with cross-functional teams. You will serve as the main point of contact during deployment, deliver value conversations, and drive improvements using feedback from customers and success programs such as training and

Qualificações

• Excellent written and verbal communication.
• Strong problem-solving and analytical skills.
• Experience with Tech Touch customer success tools.
• Familiarity with CRM/ERP platforms (Salesforce, NetSuite).
• Proven track record meeting goals and KPIs.

Responsabilidades

• Act as primary contact for assigned customer accounts.
• Manage deployments and demonstrate value of success programs.
• Maintain regular contact to ensure retention and adoption.
• Deliver value conversations on products and trends.
• Record details and opportunities in CRM and drive improvements.

Conhecimentos

Communication skills

Problem-solving

Goal-driven / KPIs

Customer engagement

Tech-savvy / product knowledge

Ferramentas

Gainsight

Totango

Salesforce

NetSuite

Descrição da oferta de emprego

SolarWinds Software Asia Pte. Ltd. Philippine Branch is seeking a customer success professional to actively manage accounts using Tech Touch approaches.

You will aim to maximize retention, product adoption, and advocacy while maintaining strong customer relationships and coordinating with cross-functional teams. You will serve as the main point of contact during deployment, deliver value conversations, and drive improvements using feedback from customers and success programs such as training and