EMEA Customer Success Manager — Tech Touch

solarwinds; Manila; On-site; PHP 400,000 - 560,000; Full time

Job summary

SolarWinds is seeking a Customer Success/Account Manager to actively manage customer accounts in a Tech Touch fashion, emphasizing retention, product adoption, and advocacy. You will be the primary relationship holder during deployment and maintain regular contact to deliver value conversations about SolarWinds offerings and relevant industry trends.

The role requires strong communication, problem-solving, and KPI-driven performance, with experience in Gainsight or Totango and CRM/ERP tools.

Qualifications

• Strong written and verbal communicator.
• ,

Responsibilities

• Manage customer accounts in a Tech Touch model to highlight value of SolarWinds customer success programs.

Skills

Strong communication

Problem solving

Customer success mindset

Goal/KPI driven

Attention to detail

Tools

Gainsight

Totango

Salesforce

NetSuite

Job description

SolarWinds is seeking a Customer Success/Account Manager to actively manage customer accounts in a Tech Touch fashion, emphasizing retention, product adoption, and advocacy. You will be the primary relationship holder during deployment and maintain regular contact to deliver value conversations about SolarWinds offerings and relevant industry trends.

The role requires strong communication, problem-solving, and KPI-driven performance, with experience in Gainsight or Totango and CRM/ERP tools.