Site IT Support Technician for Call Center Uptime

ibex

Muntinlupa

On-site

PHP 240,000 - 360,000

Full time

5 days ago

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Job summary

ibex in Metro Manila seeks an IT Site Support Technician to maximize uptime of PCs, phones, agent software, and site infrastructure at the call center. You will interface with corporate network, PBX, Windows administration, database, and application teams to address issues at the assigned site.

This role requires strong English communication, VOIP experience, and hands-on troubleshooting of PC hardware, software, and network connectivity.

Qualifications

Must possess excellent English written and oral communication skills; ability to interface with clients at all levels.
Experience working in a large, fast-paced call center environment utilizing VOIP technology.
Working knowledge of Active Directory, GPOs, and software deployment.
Proactive; addresses site-level issues with urgency.
Above average knowledge of Windows 7 and the system registry.
Must be a strong team player with a positive attitude and tenacity to complete the mission.
Quickly learn and communicate new technologies.
Proven ability to troubleshoot, install, and support: PC hardware, software suites, network connectivity for data, voice, ethernet.

Responsibilities

Support for the day-to-day IT operation at the call center.
Organizes and addresses assigned tasks and tickets in appropriate priority order.
Supports corporate I.T. as “the hands” at the site to address issues with voice and data infrastructure.
Supports site-level implementations of new pc hardware, application rollouts, and client-specific activities as it relates to the desktop.
Receives and responds to workflow requests in the form of trouble tickets through the TRAKIT ticketing system.