Senior IT Support Engineer – Remote & Onsite

Outsourcey; Philippines; Hybrid; PHP 446,000 - 670,000; Full time

Job summary

Outsourcey in the Philippines is seeking an experienced IT Support/Systems Administrator to provide remote and onsite technical help across diverse environments. You will manage Microsoft 365 services, networked systems, backups, and security tooling while delivering clear guidance to non-technical users.

Join a growing team delivering cost-efficient, high-quality IT solutions. The role emphasizes strong troubleshooting, documentation, and cross-functional collaboration to support multiple

Qualifications

• Minimum 4 years of proven experience in IT support, systems administration, or similar roles.
• Strong experience with Windows environments (workstations and servers).
• Solid understanding of Active Directory, DNS, DHCP, Group Policy and permissions.
• Experience supporting Microsoft 365 (Exchange Online, OneDrive, SharePoint, Teams, MFA).
• Knowledge of networking concepts including firewalls, VPNs, VLANs, and wireless infrastructure.
• Experience with backup and disaster recovery tools and processes.
• Familiarity with RMM tools, ticketing systems, and documentation platforms.
• Excellent written and verbal communication skills with ability to explain technical issues clearly.

Responsibilities

• Provide remote and onsite technical support across all levels (I-III).
• Own support tickets from initial response through resolution.
• Troubleshoot issues related to workstations, servers, printers, networks, and software.
• Support and manage systems including Microsoft 365, cybersecurity tools, backups, and remote access.
• Configure, maintain, and troubleshoot network infrastructure (firewalls, switches, VPNs, wireless, VLANs).
• Monitor backup and DR systems for reliability and integrity.
• Assist with onboarding new clients, including setup, migrations, and deployments.
• Coordinate with vendors to resolve issues and maintain systems.
• Maintain up-to-date documentation for systems, processes, and environments.
• Follow ticketing standards with clear notes, updates, and resolution summaries.
• Identify recurring issues and propose long-term improvements and SOPs.
• Mentor junior team members and contribute to team development.
• Handle both basic tasks (password resets, printer issues) and advanced engineering tasks.
• Manage multiple tickets and priorities; participate in after-hours support when needed.

Skills

IT support

System administration

Windows environments

Active Directory

DNS

DHCP

Group Policy

Microsoft 365

Exchange Online

OneDrive

SharePoint

Teams

MFA

Networking

VPNs

VLANs

RMM tools

Ticketing systems

Documentation platforms

Troubleshooting

Communication skills

Detail oriented

Tools

Microsoft 365

RMM tools

Ticketing systems

Documentation platforms

Backup/DR tools

Network hardware

Job description

Outsourcey in the Philippines is seeking an experienced IT Support/Systems Administrator to provide remote and onsite technical help across diverse environments. You will manage Microsoft 365 services, networked systems, backups, and security tooling while delivering clear guidance to non-technical users.

Join a growing team delivering cost-efficient, high-quality IT solutions. The role emphasizes strong troubleshooting, documentation, and cross-functional collaboration to support multiple