Senior IT Service Desk Engineer — Night Shift (Onsite)

Technology Elite, Inc.; Mabalacat; On-site; PHP 420,000 - 720,000; Full time

Benefits offered by this job

Free relocation accommodation

21 PTO days + additional PTO per year

HMO coverage + dependents

Relocation Salary Loan assistance

Tenure Incentive Program

Referral Bonus

Ac

Job summary

Technology Elite, Inc. is seeking a Sr. Service Desk Engineer to troubleshoot and resolve Level 1 and 2 issues for users across workstations and servers.

The role requires strong customer service via phone and email and may demand MSP experience. This onsite position operates in Clark with a night shift schedule. The candidate will support Citrix/RDS environments, VPN connectivity, and network security while maintaining documentation and collaborating with vendors.

Qualifications

• Senior Service Desk Engineer with minimum four years of relevant experience.
• MSP experience desired.
• Experience with Microsoft Windows (Workstation) or Windows Server and Microsoft applications.
• Knowledge of Cloud-based technologies and business applications.
• Experience supporting network infrastructure (VLAN/Routing/Firewall) and VPN connectivity.
• Basic familiarity with Citrix/VDI environments.
• Proficient in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
• Certifications such as CompTIA A+, Network+, Project+ are desirable, plus Apple Certification is a plus.

Responsibilities

• IT Support and troubleshooting for Microsoft core business applications and OS.
• Basic remote access troubleshooting: VPN, RDS, Citrix (VDI).
• Support in Citrix/RDS environment: connectivity, applications, login or security issues.
• Install and maintain network devices: printers, scanners, phones.
• Maintain security measures: passwords, MFA, antivirus, PAM.
• Network level support: WAN/LAN, routers, firewalls, security.
• Monitor and respond to alerts via ticketing system; keep customers informed.
• Document client interactions and maintain records; assist vendors as needed.

Skills

MSP

Windows Workstation

Windows Server

Microsoft Applications

Cloud Technologies

Printing Systems

VPN Connectivity

Corporate Networking

Active Directory

Education

CompTIA A+ Certification

Network+ Certification

Project+ Certification

Tools

Citrix (VDI)

RDS (Terminal Services)

VPN

Microsoft Office Suite

Job description

Technology Elite, Inc. is seeking a Sr. Service Desk Engineer to troubleshoot and resolve Level 1 and 2 issues for users across workstations and servers.

The role requires strong customer service via phone and email and may demand MSP experience. This onsite position operates in Clark with a night shift schedule. The candidate will support Citrix/RDS environments, VPN connectivity, and network security while maintaining documentation and collaborating with vendors.