Senior IT Process Engineer – Insurance Operations

WHR Global Consulting

Muntinlupa

On-site

PHP 800,000 - 1,200,000

Full time

8 days ago

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Job summary

WHR Global Consulting is seeking a Sr. IT Business Analyst - Process Engineer in Muntinlupa. The role focuses on re-engineering workflows, leading cross-functional projects, and ensuring insurance product enhancements are designed, tested, and deployed across core systems.

The candidate will bridge business operations, IT, and strategy with Lean Six Sigma, workflow mapping, and change management expertise to deliver measurable improvements in efficiency and customer experience.

Qualifications

Bachelor’s degree in Information Technology, Computer Science, Industrial Engineering, Business Administration, or related field.
At least 3–5+ years as BA, BPE, or Systems Analyst in insurance/financial services.
Solid understanding of core insurance products and lifecycles, with experience in system implementations.

Responsibilities

Business Process Engineering & Optimization across underwriting, policy admin, billing, and claims.
End-to-end Delivery of system implementations, migrations, and improvements; manage cross-functional teams.
Change Management: SOPs, training, and change frameworks; ensure governance and compliance.
Testing & Quality Assurance: oversee UAT and validation, coordinate defect management and ensure quality standards.