Senior IT Command Center Leader - Incidents & Operations

aia; Makati; On-site; PHP 1,200,000 - 2,400,000; Full time

Job summary

AIA Digital+ is seeking an experienced IT Operations Leader in Manila to oversee service availability, incident management, and batch operations. You will lead multiple teams and coordinate with senior management to ensure services align with business priorities and deliver high reliability.

The role requires a minimum of 10 years in IT operations with supervisory experience, a IT-related bachelor’s degree, and relevant certifications such as ITIL or CompTIA.

Qualifications

• Minimum of 10 years of experience in IT operations, with at least 5 years in a supervisory or management role.
• Bachelor’s degree in Information Technology or related discipline.
• Relevant IT certifications (e.g., ITIL, CompTIA) are a plus.
• Strong knowledge of application monitoring tools, batch processing systems, patch management, and network monitoring tools.

Responsibilities

• Lead and mentor diverse teams, including IT Service Desk and Operations teams.
• Act as primary point of contact for senior management regarding IT operations and service delivery.
• Oversee incident management, system monitoring, and batch operations to minimize downtime.
• Identify and implement process improvements within command centre operations.
• Communicate effectively with stakeholders to align on objectives.

Skills

IT Operations

Leadership

Stakeholder communication

Analytical thinking

Education

Bachelor’s degree in Information Technology

Tools

Monitoring tools

Batch processing systems

Patch management

Network monitoring tools

Job description

AIA Digital+ is seeking an experienced IT Operations Leader in Manila to oversee service availability, incident management, and batch operations. You will lead multiple teams and coordinate with senior management to ensure services align with business priorities and deliver high reliability.

The role requires a minimum of 10 years in IT operations with supervisory experience, a IT-related bachelor’s degree, and relevant certifications such as ITIL or CompTIA.