Senior IP Customer Engineer

Jobtailor; Manila; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

Jobtailor in Manila is seeking a Level 2 Network Operations Support professional focused on IP-based services. You will provide technical support and deliver quality customer service to an international IP services audience.

The role involves resolving complex issues with the NOC, working with the core engineering team on higher-level problems, and assisting migrations and new products within a global team. Shifts are required.

Qualifications

• Five years of relevant experience in IP networking and related areas.
• CCNP/CCIE level of experience or knowledge is required.
• Juniper certification is an added advantage.
• Strong knowledge of IP technologies including IPv6, BGP, MPLS, IPSec SDWAN.

Responsibilities

• Provide Level 2 operations support for IP-based services.
• Deliver effective and quality customer service on international IP services.
• Resolve customer issues by providing technical support.
• Provide 2nd level support to the NOCs.
• Collaborate with the core engineering team to resolve higher level problems.
• Participate in migrations and support additional products as needed.
• Support within a global team to ensure proper handover of tasks.

Skills

IP/IPv6/BGP

CCNP/CCIE

Linux

Tools

Cisco IOS-XR

JunOS

Iperf

Job description

• Provide Level2 operations support of IP based services
• Carry out effective & quality customer service on all International IP services
• Resolve customer issues by providing technical support
• Provide 2nd level support to the NOCs
• Work with the core engineering team to resolve higher level problems
• Participate in Migrations and support of additional products as needed
• Provide support within a global team to ensure proper handover of tasks

Requirements

• Strong knowledge in IP/IPv6/BGP/MPLS/IPSec SDWAN, Network Technology coupled with Cloud Technologies
• At least Five (5) Years of relevant working experience
• At least CCNP/CCIE level of experience or knowledge
• Certification in Juniper is an added advantage
• Know the following Technology/tools/OS an added advantage: Iperf, Cisco IOS-XR/JunOS, Linux, Layer 1 Troubleshooting tools
• Good written and verbal communication
• Amenable to working shifting schedules

Core Competencies

Demonstrates strong expertise in IP technologies, including IP/IPv6/BGP/MPLS/IPSec SDWAN, and possesses a solid foundation in Cloud Technologies. Capable of providing effective Level 2 support and collaborating with global teams to resolve complex technical issues.

Highest-signal resume keywords

• IP/IPv6/BGP/MPLS/IPSec SDWAN
• CCNP/CCIE Certification
• Cisco IOS-XR/JunOS
• Iperf
• Linux

ATS Optimization Keywords

Hard Skills

• Level 2 Operations Support
• Technical Support
• Network Technology
• Cloud Technologies
• Layer 1 Troubleshooting

Soft Skills

• Customer Service
• Written Communication
• Verbal Communication

Certifications & Qualifications

• CCNP
• CCIE
• Juniper Certification

Industry Keywords

• IP Services
• NOC Support
• Global Team Collaboration
• Migrations

Tools & Technologies

• Cisco IOS-XR
• JunOS
• Iperf
• Linux