Senior IP Customer Engineer

MSM-HK TELECOM TECHNOLOGY; Manila; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

MSM-HK TELECOM TECHNOLOGY in Manila seeks a Level2 IP operations engineer to provide remote and on-site support for international IP services, including VPN, MPLS, SDWAN, and Internet access. Shift hours are 14:00–23:00 with 24x7 on-call coverage.

You will work with NOCs and the core engineering team to resolve issues, participate in migrations, and support NNI/Cloud NNI. Requires five years of relevant experience and CCNP/CCIE level knowledge; Juniper cert is a plus.

Qualifications

• Five years of relevant working experience.
• CCNP/CCIE level knowledge; Juniper certification a plus.
• Knowledge of IP/IPv6/BGP/MPLS/IPSec SDWAN and Cloud Technologies.

Responsibilities

• Provide Level2 operations support for International IP services and ad hoc on-site support.
• Resolve issues remotely; on-site when needed.
• Support NOCs and act as escalation point for issues.
• Collaborate with core engineering to resolve problems and implement solutions.
• Participate in migrations and support of additional products including NNI/Cloud NNI.
• Be part of Virtual Team structures and provide 24x7 on-call support.

Skills

IP/IPv6/BGP/MPLS/IPSec SDWAN

5+ years experience

CCNP/CCIE

Linux

Troubleshooting

Tools

Cisco IOS-XR/JunOS

Linux

Iperf

Job description

Shift Hours: 1400 - 2300

Job purpose:

To provide Level2 operations support of IP based services and ad hoc on-site support to PCCW Global client base, and ad hoc “smart hands” support to other Business Units.

Key responsibilities:

• Carry out effective & quality customer service on all International IP services, including Layer2 VPN, Layer3 MPLS, Global Internet Access, SDWAN, Managed Router/Firewall Services
• To resolve customer issues by providing technical support mainly remotely, on ad hoc basis on-site;
• Provide 2nd level support to the NOCs for such services and be an escalation point for such issues;
• Work with the core engineering team to resolve higher level problems and implement solutions per request;
• Participate in Migrations and support of additional products as needed, including NNI/Cloud NNI.
• Perform tasks within Virtual Team structures on an ad hoc basis;
• Provide support within a global team to ensure proper handover of tasks/activities to ensure 24 x 7 support to PCCWGlobal client base (external/internal);
• Ad hoc activities as assigned by Management from time to time;
• To be 24/7 on-call, and be participated in the team`s on-call routine to ensure around clock support.

Minimum Experience/Qualifications:

• Strong knowledge in IP/IPv6/BGP/MPLS/IPSec SDWAN, Network Technology coupled with Cloud Technologies
• At least Five (5) Years of relevant working experience
• At least CCNP/CCIE level of experience or knowledge, Certification in Juniper is an added advantage
• Know the following Technology/tools/OS an added advantage, Iperf, Cisco IOS-XR/JunOS, Linux, Layer 1 Troubleshooting tools
• Good written and verbal communication
• Amenable to working shifting schedules

Profile:

• Customer-oriented, self-motivated and tactful in dealing with other people across different functions;
• Well versed in spoken English
• Good communication (especially telephonic), presentation and interpersonal skills;
• Team player;
• Self-starter.